Customer Services Assistant

Serco
Aberdeen
Workplace: OnsiteFull timeGBP 28,274.4+ annuallyFunction: Administration & Executive AssistanceSkills: ["Communication","Organizational skills","Attention to detail","Teamwork","Initiative"]

Support passenger experiences at NorthLink Ferries in Aberdeen by handling reservations, assisting with check-in and boarding, and providing clear, friendly, proactive customer service. Work confidently with phone and computer systems, follow Health, Safety and Environment policies, and help the terminal run smoothly as part of a collaborative team. The role emphasizes Serco values, strong communication, and reliable day-to-day execution.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Serco
Serco
1 week ago

Customer Services Assistant

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live
Reposted: similar role first listed 4 months ago

Job Summary

Support passenger experiences at NorthLink Ferries in Aberdeen by handling reservations, assisting with check-in and boarding, and providing clear, friendly, proactive customer service. Work confidently with phone and computer systems, follow Health, Safety and Environment policies, and help the terminal run smoothly as part of a collaborative team. The role emphasizes Serco values, strong communication, and reliable day-to-day execution.
Location: Aberdeen
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Entry level

Key Responsibilities

  • •Make customer reservations by telephone, email, and in person.
  • •Assist with check-in and boarding processes.
  • •Provide clear, friendly, and proactive service to all passengers.
  • •Follow Health, Safety and Environment policies.
  • •Support the effective day-to-day running of the terminal as part of a collaborative team.

Pay and Benefits

Salary: GBP 28,274.4 annually
Perks:Health InsurancePensionPaid LeaveTraining

Key Requirements

  • •Have a positive, can-do attitude and a commitment to excellent customer service.
  • •Demonstrate strong communication skills and confidence engaging with the public.
  • •Show good organisational skills and attention to detail.
  • •Be able to work well as part of a team.
  • •Use phone and computer systems confidently and follow Health, Safety and Environment policies.
Skills:CommunicationOrganizational skillsAttention to detailTeamworkInitiative
Tech Stack:TelephoneEmailComputer systems

Company Brief

Serco
Provides public services across defence, transport, health, justice, immigration and citizen services, delivering operations, consultancy and managed services to governments and commercial clients worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Hook, United Kingdom
Founded: 1929
WebsiteLinkedIn