Customer Care Representative

Majid Al Futtaim
Riyadh
Full timeFunction: Solutions Engineering & Sales EngineeringExperience: 1+ yearsEducation: high_schoolSkills: ["Communication","Teamwork","Coaching","Problem resolution"]

Serve as a Customer Care Representative for MAF Lifestyle by processing customer requests accurately and efficiently while communicating issues and resolutions to contact center supervisors or managers. Coach and support associates through daily routines and team/leadership meetings, ensuring customers’ expectations are met using available resolution options. Maintain clear, effective communication with contact center associates and business contacts to drive service quality and performance.

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FursaFursa
Majid Al Futtaim
Majid Al Futtaim
2 days ago

Customer Care Representative

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Serve as a Customer Care Representative for MAF Lifestyle by processing customer requests accurately and efficiently while communicating issues and resolutions to contact center supervisors or managers. Coach and support associates through daily routines and team/leadership meetings, ensuring customers’ expectations are met using available resolution options. Maintain clear, effective communication with contact center associates and business contacts to drive service quality and performance.
Location: Riyadh
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Process all customer requests accurately and efficiently.
  • •Communicate personnel, operational, and product issues to the appropriate contact center supervisor or manager.
  • •Meet customers’ expectations by using available resolution options.
  • •Communicate pertinent information to all contact center associates.
  • •Participate in regular team and leadership meetings as required.

Key Requirements

  • •High School Certificate.
  • •Retail or sales background.
  • •English & Arabic speaking.
  • •Minimum 1 year of experience in customer services.
  • •Ability to communicate personnel, operational, and product issues to the appropriate contact center supervisor or manager.
Experience:1+ yearsCustomer serviceRetailSales
Education:High School
Skills:CommunicationTeamworkCoachingProblem resolution
Languages:EnglishArabic

Company Brief

Majid Al Futtaim
Emirati-owned diversified lifestyle conglomerate operating shopping malls, retail (including Carrefour franchise), leisure, hotels, and real estate across the Middle East, Africa and Asia, serving hundreds of millions of customers annually.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Dubai, United Arab Emirates
Founded: 1992
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