Head of Customer Support
AiPrise
San Jose
Workplace: OnsiteFull timeUSD 175,000 - 225,000 annuallyFunction: Customer Support (Service Desk)Experience: 5+ yearsSkills: ["Customer-driven","Bias toward action","High ownership","Comfortable with ambiguity","Operational thinking"]Lead end-to-end customer onboarding and build a tiered customer support operation focused on time to first verification, crisp SLAs, and fast escalations. Own triage and resolution across tier 1 to tier 3, instrument support metrics, and create feedback loops to product and engineering. Scale an onboarding/support organization, set operational quality and culture, and partner with engineering to manage customer-impacting incidents while using AI to reduce ticket volume.
