Helpdesk Senior Associate

NTT
Noida
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Communication","Customer service","Teamwork","Stakeholder management","Independent work"]

Provide end-users with exceptional IT Service Desk support, guidance, and training for IT devices, applications, and processes. Record, update, and escalate support issues promptly, and support end-user IT onboarding activities. Partner with internal IT teams on system testing, integration, and maintenance, while identifying and implementing process/technology improvements. Work onsite with 24/7 rotational shifts, collaborating across a diverse global team.

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FursaFursa
NTT
NTT
2 months ago

Helpdesk Senior Associate

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 day agoStatus: Live

Job Summary

Provide end-users with exceptional IT Service Desk support, guidance, and training for IT devices, applications, and processes. Record, update, and escalate support issues promptly, and support end-user IT onboarding activities. Partner with internal IT teams on system testing, integration, and maintenance, while identifying and implementing process/technology improvements. Work onsite with 24/7 rotational shifts, collaborating across a diverse global team.
Location: Noida
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Provide IT Service Desk support, guidance, and training to end-users for devices, applications, and processes.
  • •Record, update, and escalate support issues to the next level promptly.
  • •Support IT onboarding activities for end-users.
  • •Collaborate with internal IT teams on system testing, integration, and maintenance.
  • •Identify and help implement process and technology improvements; learn and expand into other IT business areas.

Key Requirements

  • •Excellent English written and verbal communication skills.
  • •Exceptional customer service skills.
  • •Strong troubleshooting skills, including bug-finding and resolution.
  • •Knowledge of IT software and hardware troubleshooting (Win 10, macOS, iOS, Android, Google Suite, Microsoft environment).
  • •Comfort working independently within a diverse global team.
Skills:CommunicationCustomer serviceTeamworkStakeholder managementIndependent work
Languages:English
Tech Stack:Windows 10MacOSIOSAndroidGoogle SuiteMicrosoft

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn