Principal AI Content Designer, FinCrime

Wise
London
Workplace: HybridFull timeGBP 128,000 - 173,000 annuallyFunction: Design (Product/UX/UI/Visual)Skills: ["Human-centred thinking","Collaboration","Quality focus","Influence","Constructive feedback"]

Create and scale AI-powered content experiences for Wise’s FinCrime organisation. Own squad content end-to-end, lead content design strategy across cross-functional teams, and use AI to improve customer support. Collaborate with design, data science, product, and engineering partners to set vision, standardise experiences, and raise content quality and maturity. Bring human-centred thinking to adversarial AI complexity while meeting regulatory needs.

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FursaFursa
Wise
Wise
2 days ago

Principal AI Content Designer, FinCrime

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live
Reposted: similar role first listed 5 months ago

Job Summary

Create and scale AI-powered content experiences for Wise’s FinCrime organisation. Own squad content end-to-end, lead content design strategy across cross-functional teams, and use AI to improve customer support. Collaborate with design, data science, product, and engineering partners to set vision, standardise experiences, and raise content quality and maturity. Bring human-centred thinking to adversarial AI complexity while meeting regulatory needs.
Location: London
Workplace: Hybrid
Employment Type: Full time · Permanent
Job Function: Design (Product/UX/UI/Visual)
Seniority: Mid level

Key Responsibilities

  • •Harness AI to scale impact as a content designer—test, iterate, and learn as the technology evolves.
  • •Lead content design strategy across FinCrime cross-functional teams while balancing regulatory obligations with customer experience.
  • •Collaborate with design, data science, product, and engineering partners to set vision, coach teams, and deliver it.
  • •Own the squad’s content end-to-end, steer strategy and direction, and define what “good” looks like.
  • •Standardise and systematise customer experiences with other design leaders, and level up content design quality and maturity across the squad.

Pay and Benefits

Salary: GBP 128,000 - 173,000 annually

Key Requirements

  • •Extensive experience shipping world-class products as a Principal Content Designer.
  • •Foundational understanding of AI, including using AI in user-facing products and as part of the content design process.
  • •Ability to navigate complexity and ambiguity while collaborating effectively in a fast-paced environment.
  • •Strong content design quality mindset, with an eye for prioritisation and continuous improvement.
  • •Comfort giving and receiving constructive feedback and working with others in a culture of autonomy and empowerment.
Experience:Financial services
Skills:Human-centred thinkingCollaborationQuality focusInfluenceConstructive feedback
Languages:English
Tech Stack:AI

Company Brief

Wise
Wise (formerly TransferWise) is a London-based fintech that provides low-cost international money transfers, multi-currency accounts and payment infrastructure for individuals and businesses worldwide.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 2011
Glassdoor
Glassdoor: 3.8
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