Client Experience Advisor - Manchester (Manchester, GB)

Sephora
Manchester
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementSkills: ["Communication","Relationship-building","Organization","Attention to detail","Teamwork"]

Create memorable in-store experiences for every customer through warm, personalised service and genuine conversations. Support store performance with commercial awareness, process transactions, and help keep front-of-house operations running smoothly. Receive, organise, and replenish stock, maintain presentation and visual standards, and support events, activations, and promotions. Work collaboratively to build customer loyalty and contribute to an inclusive, welcoming store environment.

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FursaFursa
Sephora
Sephora
1 week ago

Client Experience Advisor - Manchester (Manchester, GB)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Create memorable in-store experiences for every customer through warm, personalised service and genuine conversations. Support store performance with commercial awareness, process transactions, and help keep front-of-house operations running smoothly. Receive, organise, and replenish stock, maintain presentation and visual standards, and support events, activations, and promotions. Work collaboratively to build customer loyalty and contribute to an inclusive, welcoming store environment.
Location: Manchester
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Create memorable customer experiences through genuine conversations and personalised service.
  • •Build customer loyalty through strong relationships and encouraging repeat visits.
  • •Support front-of-house operations by processing transactions accurately and efficiently.
  • •Receive, organise, and replenish stock, and maintain store standards, presentation, and visual displays.
  • •Support store events, activations, and promotions while contributing to an inclusive, welcoming environment.

Pay and Benefits

Perks:Learning BudgetEmployee DiscountPaid LeaveHoliday AllowanceCommission

Key Requirements

  • •Passion for delivering exceptional customer service in a fast-paced, people-focused environment.
  • •Strong communication and relationship-building skills, with confidence engaging with people from all backgrounds.
  • •Strong organisation and attention to detail, including handling physical stock tasks comfortably.
  • •Positive attitude with a willingness to learn and a collaborative, team-first mindset.
  • •Flexibility to work evenings, weekends, and peak trading periods.
Experience:RetailHospitalityCustomer service
Skills:CommunicationRelationship-buildingOrganizationAttention to detailTeamwork

Company Brief

Sephora
Global retailer of cosmetics, skincare, fragrance and beauty accessories operating physical stores and e-commerce. Sephora offers multi-brand product assortments, in-store services, and digital experiences and is a subsidiary of LVMH.
Industry: Omnichannel Retail
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Paris, France
Founded: 1969
WebsiteLinkedIn