Senior Manager - Retail Learning and Development

Discover Financial
Richmond, Virginia, Wilmington
Workplace: OnsiteFull timeUSD 149,000 - 170,000 annuallyFunction: Education & TrainingEducation: high_schoolSkills: ["Mentoring","Coaching","Executive communication","Strategic consulting","Leadership"]

Lead Capital One’s Retail Learning and Development strategy for Bank Voice, Bank Operations, and Customer Protection frontline teams. Drive end-to-end learning planning, AI-enabled learning tools, and adaptive learning pathways to improve speed to market and business outcomes. Consult senior leaders, translate learning analytics into executive narratives, and coach a team of learning professionals in generative AI, prompt engineering, and modern learning technologies.

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Discover Financial
Discover Financial
1 day ago

Senior Manager - Retail Learning and Development

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Job Summary

Lead Capital One’s Retail Learning and Development strategy for Bank Voice, Bank Operations, and Customer Protection frontline teams. Drive end-to-end learning planning, AI-enabled learning tools, and adaptive learning pathways to improve speed to market and business outcomes. Consult senior leaders, translate learning analytics into executive narratives, and coach a team of learning professionals in generative AI, prompt engineering, and modern learning technologies.
Location: Richmond, Virginia, Wilmington
Workplace: Onsite
Employment Type: Full time
Job Function: Education & Training
Seniority: Manager level

Key Responsibilities

  • •Consult with senior business leaders to diagnose performance gaps and align learning solutions to strategic imperatives.
  • •Set multi-year learning strategy and roadmap, including onboarding, continuous upskilling, and enterprise AI fluency initiatives.
  • •Synthesize learning analytics into executive narratives and present business impact to senior leadership.
  • •Drive adoption of AI-enabled learning tools and adaptive learning pathways for timely support to frontline associates.
  • •Direct, coach, and mentor a team of learning professionals; establish governance and operational frameworks.

Pay and Benefits

Salary: USD 149,000 - 170,000 annually

Key Requirements

  • •High School Diploma, GED, or equivalent certification.
  • •At least 5 years of experience in Learning & Development.
  • •At least 3 years of experience in Client-Facing Learning Consulting.
  • •At least 3 years of experience in Learning Strategy Creation.
  • •At least 5 years of experience in project/program management and at least 3 years in people management.
Education:High School
Skills:MentoringCoachingExecutive communicationStrategic consultingLeadership
Tech Stack:AIGenerative AIPrompt engineeringLearning analytics

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Discover Financial
Provides consumer banking products, credit cards, personal loans, and payment services through the Discover brand. It operates a major U.S. financial network and serves individuals and merchants with lending and digital payment solutions.
Industry: Retail Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 10M to 25M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Riverwoods, United States
Founded: 1985
WebsiteLinkedIn