Motorola Solutions

4 days ago

Technical Success Administrator (ECM)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 10 hours agoStatus: Live

Job Summary

Drive Emergency Call Management (ECM) hybrid-cloud adoption by activating and deeply integrating cloud-based products so they work seamlessly with customer infrastructure and workflows. Resolve complex post-deployment ECM service requests, tune configurations and workflows, and provide advanced remote/keyboard-side coaching to build customer administrator independence. Serve as an escalation point for low/no adoption customers, manage the relationship through engagement, and coordinate resources; travel in the US and Canada if needed.

Location: Florida

Workplace: Remote

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Mid level

Key Responsibilities

•Drive ECM hybrid-cloud adoption by activating and deeply integrating cloud-based products and components with customer infrastructure and workflow.
•Resolve post-deployment, non-break/fix ad-hoc ECM service requests and diagnose low-usage red flags by removing underlying technical blockers.
•Perform configuration and workflow tuning across the ECM cloud suite and legacy Vesta 911 product in Vesta Hybrid environments.
•Provide advanced remote and keyboard-side coaching to build customer administrator proficiency and system management independence.
•Act as an escalation point for no/low adoption customers; manage the customer relationship, coordinate internal resources, and facilitate incident management as applicable.

Travel: Medium travel

Pay and Benefits

Salary: USD 115,000 - 130,000 annually

Perks:Health InsuranceDentalVision401kPaid LeaveEquity

Key Requirements

•Bachelor’s degree in Computer Science (or related) or equivalent work experience.
•4+ years of customer support experience and 3+ years of IT support experience.
•Strong written and oral communication skills in English, plus strong interpersonal and problem-solving skills.
•Ability to handle stressful situations and troubleshoot critical issues while communicating with customers and Motorola management.
•Working knowledge of analog and digital telephony, plus experience with Windows Server/desktop support, networking (LAN/WAN), and VOIP applications.

Education:Bachelor's in Computer Science

Skills:CommunicationInterpersonal communicationProblem-solvingTroubleshootingCustomer support

Certifications:Microsoft MCSECisco CCNA

Languages:English

Tech Stack:Windows Server 2008Windows Server 2012Windows 7Windows 10Active DirectoryLinux/UNIXLAN/WANVOIPAnalog telephonyDigital telephonyCisco CCNAWindows Domain architectureDell serversHP serversMCSEVesta 911ECM cloud suiteVesta NXTVMwareAzure

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Security Clearance:CJIS

Company Brief

Motorola Solutions

Provides mission-critical communications products and services, including radios, software, video security, and command center solutions for public safety, government, and enterprise customers worldwide.

Industry: Surveillance & Security Hardware

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Chicago, United States

Founded: 1928

Glassdoor: 3.7

Website LinkedIn

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Motorola Solutions

4 days ago

Technical Success Administrator (ECM)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 10 hours agoStatus: Live

Job Summary

Location: Florida

Workplace: Remote

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Mid level

Key Responsibilities

•Drive ECM hybrid-cloud adoption by activating and deeply integrating cloud-based products and components with customer infrastructure and workflow.
•Resolve post-deployment, non-break/fix ad-hoc ECM service requests and diagnose low-usage red flags by removing underlying technical blockers.
•Perform configuration and workflow tuning across the ECM cloud suite and legacy Vesta 911 product in Vesta Hybrid environments.
•Provide advanced remote and keyboard-side coaching to build customer administrator proficiency and system management independence.
•Act as an escalation point for no/low adoption customers; manage the customer relationship, coordinate internal resources, and facilitate incident management as applicable.

Travel: Medium travel

Pay and Benefits

Salary: USD 115,000 - 130,000 annually

Perks:Health InsuranceDentalVision401kPaid LeaveEquity

Key Requirements

•Bachelor’s degree in Computer Science (or related) or equivalent work experience.
•4+ years of customer support experience and 3+ years of IT support experience.
•Strong written and oral communication skills in English, plus strong interpersonal and problem-solving skills.
•Ability to handle stressful situations and troubleshoot critical issues while communicating with customers and Motorola management.
•Working knowledge of analog and digital telephony, plus experience with Windows Server/desktop support, networking (LAN/WAN), and VOIP applications.

Education:Bachelor's in Computer Science

Skills:CommunicationInterpersonal communicationProblem-solvingTroubleshootingCustomer support

Certifications:Microsoft MCSECisco CCNA

Languages:English

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Security Clearance:CJIS

Company Brief

Motorola Solutions

Industry: Surveillance & Security Hardware

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Chicago, United States

Founded: 1928

Glassdoor: 3.7

Website LinkedIn