Customer Relations Executive (m/w/d)

Ebury
Düsseldorf
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementSkills: ["Communication","Problem-solving","Multitasking","Attention to detail","Customer focus"]

Serve as a point of contact for 200–300 corporate clients trading on the Ebury EBO platform, providing daily operational and trading assistance. Manage client relationships by mediating across internal departments, resolving issues, and ensuring clients use Ebury as their main platform for international payments. Apply commercial awareness and FX knowledge to support account growth opportunities while handling live trade booking with high accuracy in a fast-paced environment.

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FursaFursa
Ebury
Ebury
2 days ago

Customer Relations Executive (m/w/d)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live

Job Summary

Serve as a point of contact for 200–300 corporate clients trading on the Ebury EBO platform, providing daily operational and trading assistance. Manage client relationships by mediating across internal departments, resolving issues, and ensuring clients use Ebury as their main platform for international payments. Apply commercial awareness and FX knowledge to support account growth opportunities while handling live trade booking with high accuracy in a fast-paced environment.
Location: Düsseldorf
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Provide daily operational and trading assistance as a point of contact for a portfolio of 200–300 corporate clients trading online via the Ebury EBO platform.
  • •Manage and maintain client relationships by mediating between internal departments to resolve client issues and keep clients supported day to day.
  • •Ensure clients use Ebury as their main platform for trading and international payments.
  • •Handle live currency trade booking and banking information accurately, including high-value/volume payments and related figures.
  • •Identify new opportunities to grow existing and new key accounts by understanding client needs and promoting relevant offerings.

Key Requirements

  • •Fluency in German and business-level English.
  • •Strong written and verbal communication skills with client-facing experience and ability to excel in a busy, high-pace environment.
  • •Commercial awareness and confidence promoting the company offering to identify opportunities for new and existing key accounts.
  • •Knowledge of FX and ability to handle numbers accurately, including exchange rates and profit margins.
  • •Experience with Microsoft suite, particularly Excel.
Experience:Fintech
Skills:CommunicationProblem-solvingMultitaskingAttention to detailCustomer focus
Languages:GermanEnglish
Tech Stack:Microsoft ExcelEBO platform

Company Brief

Ebury
Provides international payments, FX, and treasury solutions for SMEs and mid-market companies, enabling cross-border transactions, multi-currency accounts, and financing services to support global trade and cash flow management.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Private Equity Backed
Headquarters: London, United Kingdom
Founded: 2009
WebsiteLinkedIn