Integrations Engineer

Pave Bank
Singapore
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Skills: ["Communication","Patient customer support","Systems thinking","Structured debugging","Self-direction"]

Own the technical customer experience for API and portal integrations: run integrations end to end, debug issues with logs and request/response inspection, and guide clients through auth flows, sandbox behavior, and compliance requirements. Transform recurring problems into permanent fixes through living diagnostics, LLM-based support agents grounded in docs, improved integration/self-serve content, and frontend/back-office tooling that surfaces issues before customers report them.

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FursaFursa
Pave Bank
Pave Bank
3 weeks ago

Integrations Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 23 hours agoStatus: Live

Job Summary

Own the technical customer experience for API and portal integrations: run integrations end to end, debug issues with logs and request/response inspection, and guide clients through auth flows, sandbox behavior, and compliance requirements. Transform recurring problems into permanent fixes through living diagnostics, LLM-based support agents grounded in docs, improved integration/self-serve content, and frontend/back-office tooling that surfaces issues before customers report them.
Location: Singapore
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Run client integrations end to end, including kickoff, integration planning, sandbox testing, go-live, and post-launch support.
  • •Serve as the primary technical point of contact during integrations: reproduce and debug issues, resolve them directly or escalate with clear write-ups.
  • •Create and maintain a living map of why customers contact Pave Bank by categorizing queries, tracking frequency, and identifying automation, documentation, or product fixes.
  • •Build AI-powered support infrastructure (LLM-based chatbots/agents) grounded in docs and runbooks to triage, diagnose, and resolve common queries.
  • •Extend back-office tooling and improve the customer journey by surfacing and detecting issues automatically, then translating validated pain points into actionable input for product and engineering.

Key Requirements

  • •Comfort running kickoff calls with client engineering teams and also debugging issues by reading logs and making API calls while shipping code quickly.
  • •Build deep understanding of the platform end to end (APIs, sandbox, back-office, and compliance touchpoints) to handle customer queries credibly.
  • •Strong builder mindset: see repeated issues and execute fixes across docs, UI/UX, scripts, or AI-driven support workflows.
  • •Hands-on with AI tooling, including LLM-based chatbots/agents, prompt design, RAG over documentation, or agentic workflows.
  • •Structured debugging and clear communication: isolate issues, test hypotheses, document findings, and stay patient with customers when things break.
Experience:FintechBankingPaymentsDigital assetsCryptoTraditional finance
Skills:CommunicationPatient customer supportSystems thinkingStructured debuggingSelf-direction
Tech Stack:APIsREST APIsWebhooksPostmanLLMsChatbotsAgentic workflowsRAGPrompt designFrontendReactBack-office portalLog platforms

Company Brief

Pave Bank
Pave Bank is a regulated commercial bank built for businesses, offering 24/7 global, multi-asset and multi-currency accounts with programmable banking features. It combines modern product design and developer-friendly automation with traditional banking risk, capital, and regulatory controls.
Industry: Banking
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Funding: Series A
Headquarters: Tbilisi, Georgia
Founded: 2023
WebsiteLinkedIn