Global Client Manager (6 Months Fixed-Term/Remote)

Generation
Accra
Workplace: RemoteContractFunction: Customer Success & Account ManagementSkills: ["Relationship management","Communication & presentation","Reporting & record-keeping","Problem-solving","Stakeholder engagement","Professionalism & empathy","Conflict management"]

Own and manage relationships with global remote employer partners across Pan-Africa, overseeing Digital Talent Hub (DTH) onboarding and ongoing performance. Lead regular check-ins and meetings, monitor retention and satisfaction, and maintain CRM documentation and reporting. Coordinate project planning and delivery with internal teams, resolve client issues, and track budgets, timelines, and resource needs. Identify opportunities to expand services and introduce new solutions for employer partners.

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FursaFursa
Generation
Generation
2 days ago

Global Client Manager (6 Months Fixed-Term/Remote)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Own and manage relationships with global remote employer partners across Pan-Africa, overseeing Digital Talent Hub (DTH) onboarding and ongoing performance. Lead regular check-ins and meetings, monitor retention and satisfaction, and maintain CRM documentation and reporting. Coordinate project planning and delivery with internal teams, resolve client issues, and track budgets, timelines, and resource needs. Identify opportunities to expand services and introduce new solutions for employer partners.
Location: Accra
Workplace: Remote
Employment Type: Contract · Permanent
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Serve as the primary relationship contact for global remote employer partners across Pan-Africa and manage DTH employer onboarding.
  • •Run regular project management meetings, check-ins, and performance reviews; monitor retention and satisfaction.
  • •Maintain CRM and documentation of employer interactions and track engagement, hiring outcomes, and performance data.
  • •Coordinate project planning, execution, and delivery with internal teams; support weekly/monthly reporting to program leadership.
  • •Address client concerns promptly, troubleshoot issues, and manage project budgets, timelines, and resources.

Key Requirements

  • •Capable of effective account management, partnership management, talent placement, or HR/recruitment roles.
  • •Strong stakeholder management and communication skills.
  • •Demonstrated ability to build and maintain business relationships with multiple employers and priorities.
  • •Experience in the African tech or talent ecosystem is a plus.
  • •Deep understanding of DTH subject areas: Digital Marketing, Data Analytics, Customer Support, Sales, or Web Development.
Experience:African techTalent ecosystem
Skills:Relationship managementCommunication & presentationReporting & record-keepingProblem-solvingStakeholder engagementProfessionalism & empathyConflict management
Tech Stack:CRM

Company Brief

Generation
Generation is a global nonprofit that designs and runs job training and workforce development programs to help people gain in-demand skills and secure employment, partnering with employers, governments, and educators.
Industry: Education
Growth: Nonprofit & NGO
Funding: Grant Funded
Website