Customer Experience Representative, Executive Office

Robinhood
Chicago, Denver
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 2+ yearsSkills: ["Communication","Problem-solving","Analytical","Investigative","Ownership","Empathy"]

Join the executive office Customer Experience team at Robinhood to investigate and resolve high-risk, escalated customer cases across leadership, compliance, and public channels. You’ll partner with Legal, Compliance, and senior leadership to provide case summaries and risk assessments, perform root-cause analysis, and protect the customer experience and Robinhood’s brand through thoughtful, professional resolutions. This in-office role is based in Denver or Westlake with a focus on high-visibility issues.

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Robinhood
Robinhood
2 months ago

Customer Experience Representative, Executive Office

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Last checked: 19 hours agoStatus: Live

Job Summary

Join the executive office Customer Experience team at Robinhood to investigate and resolve high-risk, escalated customer cases across leadership, compliance, and public channels. You’ll partner with Legal, Compliance, and senior leadership to provide case summaries and risk assessments, perform root-cause analysis, and protect the customer experience and Robinhood’s brand through thoughtful, professional resolutions. This in-office role is based in Denver or Westlake with a focus on high-visibility issues.
Location: Chicago, Denver
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Resolve customer escalations across support channels
  • •Investigate and resolve complex customer issues, including cases escalated by leadership, regulatory bodies, or high-profile customers
  • •Partner with Compliance, Legal, and senior leadership to provide case summaries, risk assessments, and resolution outcomes
  • •Conduct root cause analysis to identify drivers of poor customer experiences and recommend improvements
  • •De-escalate sensitive customer situations while maintaining professionalism and empathy

Pay and Benefits

Perks:Health Insurance401kEquityLife InsuranceDisability InsuranceParental LeaveMeal Allowance

Key Requirements

  • •FINRA Series 7 and 63 licenses required
  • •2+ years of customer support or service experience in financial services
  • •FINRA Series 24 (or 9/10) and Series 66 are preferred and must be obtained within a certain number of days of employment if not already held
  • •Strong analytical and investigative skills with the ability to resolve complex issues independently
  • •Experience managing highly escalated or sensitive customer situations
Experience:2+ yearsFinancial servicesFintech
Skills:CommunicationProblem-solvingAnalyticalInvestigativeOwnershipEmpathy
Certifications:FINRA Series 7FINRA Series 63FINRA Series 24FINRA Series 66
Languages:English

Company Brief

Robinhood
Commission-free trading platform offering stocks, ETFs, options, and cryptocurrencies, plus cash management and retirement products. Aims to democratize finance through easy-to-use mobile and web apps for retail investors.
Industry: Trading Platforms
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Menlo Park, United States
Founded: 2013
WebsiteLinkedIn