Client Strategy, Mid-Market (EMEA)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 19 hours agoStatus: Live

Job Summary

Join Rogo as a Customer Success Manager overseeing a portfolio of enterprise financial technology clients in EMEA. Drive adoption, value realization, retention, and expansion by partnering with day-to-day users and executives, ensuring measurable ROI and contributing to revenue growth in a fast-paced, high-growth AI finance platform.

Location: London

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Client Relationship Management: Serve as the primary contact for clients with a prescriptive and consultative approach.
•Renewal Management: Own the renewal process end-to-end, including forecasting renewal timelines, managing stakeholder alignment, and mitigating churn risk.
•Customer Health & Retention: Monitor adoption and health signals, quarterback escalations, and prevent churn through proactive engagement and action plans.
•Account Strategy: Build success and account plans for each customer (stakeholder map, KPIs, adoption milestones, mutual action plan).
•Grow Bottom-Line Revenue: Use customer performance metrics to identify and deliver on upsell opportunities.

Key Requirements

•3-5+ years in customer-facing roles within high-growth, enterprise financial technology companies that sell to investment banking, private equity, or related high finance customers.
•Proven track record in analyzing customer performance metrics and delivering strategic recommendations to drive business outcomes.
•Skilled in owning and managing customer relationships, including upsell and renewal conversations to maximize customer value.
•Confident communicator with strong strategic planning and relationship management skills, able to engage with stakeholders at all levels in real time.
•Outstanding project management skills; highly organized and detail-oriented.

Experience:3-5 yearsFintechEnterprise softwareAIFinance

Skills:CommunicationRelationship managementPresentationLeadershipProblem-solving

Languages:English

Company Brief

Rogo

Provides an AI-driven research platform that automates consumer interviews, surveys, and qualitative insights to help product and marketing teams gather and analyze customer feedback faster.

Industry: Enterprise Software

Website

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Rogo

3 months ago

Client Strategy, Mid-Market (EMEA)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 19 hours agoStatus: Live

Job Summary

Location: London

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Client Relationship Management: Serve as the primary contact for clients with a prescriptive and consultative approach.
•Renewal Management: Own the renewal process end-to-end, including forecasting renewal timelines, managing stakeholder alignment, and mitigating churn risk.
•Customer Health & Retention: Monitor adoption and health signals, quarterback escalations, and prevent churn through proactive engagement and action plans.
•Account Strategy: Build success and account plans for each customer (stakeholder map, KPIs, adoption milestones, mutual action plan).
•Grow Bottom-Line Revenue: Use customer performance metrics to identify and deliver on upsell opportunities.

Key Requirements

•3-5+ years in customer-facing roles within high-growth, enterprise financial technology companies that sell to investment banking, private equity, or related high finance customers.
•Proven track record in analyzing customer performance metrics and delivering strategic recommendations to drive business outcomes.
•Skilled in owning and managing customer relationships, including upsell and renewal conversations to maximize customer value.
•Confident communicator with strong strategic planning and relationship management skills, able to engage with stakeholders at all levels in real time.
•Outstanding project management skills; highly organized and detail-oriented.

Experience:3-5 yearsFintechEnterprise softwareAIFinance

Skills:CommunicationRelationship managementPresentationLeadershipProblem-solving

Languages:English

Company Brief

Rogo

Provides an AI-driven research platform that automates consumer interviews, surveys, and qualitative insights to help product and marketing teams gather and analyze customer feedback faster.

Industry: Enterprise Software

Website