CAE

4 weeks ago

Customer Service/Support Representative

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Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

The Client Services Representative (CSR) delivers a high-quality customer experience at the CAE training center by handling client inquiries in person, by phone, and via email. The role coordinates administrative tasks, pre-training outreach, scheduling, logistics, and classroom setup, while supporting executive stakeholders and maintaining professional relationships across internal teams.

Location: Phoenix

Workplace: Onsite

Employment Type: Part time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Serve as the main point of contact for client inquiries and service requests.
•Greet and check in clients at the training center and provide support during training events.
•Conduct pre-training outreach to clients and troubleshoot issues, coordinating appropriate solutions.
•Ensure classrooms are properly set up with required materials; manage inventory of training materials.
•Organize meetings and manage scheduling using Outlook; coordinate shipping and logistics (e.g., FedEx)

Pay and Benefits

Perks:401kEspp

Key Requirements

•High school diploma or equivalent.
•Experience in customer service, hospitality, or administrative support.
•Ability to communicate effectively verbally and in writing.
•Strong organizational skills and attention to detail.
•Proficiency with Microsoft Office applications, including Outlook, Teams, and Excel

Experience:Customer serviceHospitalityAdministrative support

Education:High School

Skills:CommunicationOrganizationCustomer serviceProblem-solvingTeamwork

Licenses:Notary Public

Certifications:Notary Public

Tech Stack:Microsoft OfficeOutlookTeamsExcel

Company Brief

CAE

Provides simulation technologies, integrated training services, and flight training for civil aviation, defense, and healthcare customers worldwide, delivering pilot training, mission rehearsal, and simulation solutions.

Industry: Aviation Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Montreal, Canada

Founded: 1947

Website LinkedIn

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CAE