Senior Client Advisor

Burberry
Brasília
Workplace: OnsiteFull timeFunction: SalesSkills: ["Clienteling","Customer relationship building","Presentation","Communication","Teamwork"]

Deliver a personalized, elevated luxury client experience while building relationships with new and existing clients. Exceed individual and store sales KPIs through storytelling, product and styling expertise, and appointment-based clienteling. Support the store manager with customer issues, drive retention and new client acquisition, and help maintain daily store operations, luxury standards, inventory readiness, and visual merchandising.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Burberry
Burberry
5 days ago

Senior Client Advisor

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Deliver a personalized, elevated luxury client experience while building relationships with new and existing clients. Exceed individual and store sales KPIs through storytelling, product and styling expertise, and appointment-based clienteling. Support the store manager with customer issues, drive retention and new client acquisition, and help maintain daily store operations, luxury standards, inventory readiness, and visual merchandising.
Location: Brasília
Workplace: Onsite
Employment Type: Full time
Job Function: Sales
Seniority: Mid level

Key Responsibilities

  • •Meet and exceed individual and store sales KPIs through storytelling and passion for the brand.
  • •Provide luxury service and demonstrate expert knowledge in product, fashion, and styling.
  • •Follow the client journey in-store to ensure a great initial impression, discover the client, close the sale, and maintain relationships.
  • •Perform efficient follow-up and after-sales service; support the store manager with customer complaints when needed.
  • •Support daily store operations and luxury standards (front and back of house), including replenishment, inventory management, markdowns, and stockroom maintenance when required.

Key Requirements

  • •Proven track record delivering sales and exceeding targets.
  • •Previous experience in clienteling and delivering luxury service.
  • •Strong product knowledge and understanding of store retail operations.
  • •Fluent in the local language; English proficiency is desirable.
  • •Ability to work in a team with confidence, strong presentation, and a results-driven commercial mindset.
Skills:ClientelingCustomer relationship buildingPresentationCommunicationTeamwork
Languages:English

Company Brief

Burberry
British luxury fashion house designing and selling ready-to-wear, accessories, fragrances, and leather goods. Known for its trench coats, distinctive check pattern, and global retail presence across wholesale, e-commerce, and owned stores.
Industry: Luxury Goods
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1856
WebsiteLinkedIn