Global Payments

11 hours ago

Technical Support Associate II

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Provide timely, end-user focused support for technology issues across devices, applications, and access management, ensuring incidents and service requests are resolved within service levels. Investigate root causes, improve reliability and operational efficiency, and help drive continuous improvement through documentation and knowledge management. Support device provisioning, mobile solutions, and secure access so colleagues across North America can work productively and reliably.

Location: United States

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Deliver timely resolution of end-user technology issues to maximize colleague productivity and service outcomes.
•Own the resolution of technical incidents and service requests across devices, applications, and access management within service levels.
•Identify root causes, recommend improvements, and enhance support processes to reduce recurring issues.
•Contribute to documentation, knowledge management, and technology refresh projects to improve scalability and team effectiveness.
•Support device provisioning, mobile technology solutions, and access management to enable a secure, connected workforce.

Pay and Benefits

Perks:Learning BudgetEmployee Assistance

Key Requirements

•2+ years supporting end-user technology on Windows, ChromeOS, and Apple devices.
•Strong troubleshooting and problem-solving to diagnose issues, identify root causes, and deliver resolutions.
•Experience administering Microsoft Active Directory, including user account management, password resets, and security group administration.
•Excellent communication skills to provide clear technical guidance and build relationships across teams.
•Ability to independently manage priorities in a collaborative, customer-focused support environment.

Experience:2+ years

Skills:TroubleshootingProblem-solvingCommunicationInterpersonal skillsPrioritization

Tech Stack:WindowsChromeOSAppleMicrosoft Active DirectoryServiceNowMicrosoft IntuneSystem Center Configuration Manager (SCCM)JamfMicrosoft 365Windows 11MacOS

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Global Payments

Global Payments provides payment technology and software solutions for merchants, issuers, and partners worldwide, enabling electronic payments, omni-channel commerce, and value-added services across industries.

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Atlanta, United States

Founded: 2001

Website LinkedIn

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Global Payments

11 hours ago

Technical Support Associate II

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Deliver timely resolution of end-user technology issues to maximize colleague productivity and service outcomes.
•Own the resolution of technical incidents and service requests across devices, applications, and access management within service levels.
•Identify root causes, recommend improvements, and enhance support processes to reduce recurring issues.
•Contribute to documentation, knowledge management, and technology refresh projects to improve scalability and team effectiveness.
•Support device provisioning, mobile technology solutions, and access management to enable a secure, connected workforce.

Pay and Benefits

Perks:Learning BudgetEmployee Assistance

Key Requirements

•2+ years supporting end-user technology on Windows, ChromeOS, and Apple devices.
•Strong troubleshooting and problem-solving to diagnose issues, identify root causes, and deliver resolutions.
•Experience administering Microsoft Active Directory, including user account management, password resets, and security group administration.
•Excellent communication skills to provide clear technical guidance and build relationships across teams.
•Ability to independently manage priorities in a collaborative, customer-focused support environment.

Experience:2+ years

Skills:TroubleshootingProblem-solvingCommunicationInterpersonal skillsPrioritization

Tech Stack:WindowsChromeOSAppleMicrosoft Active DirectoryServiceNowMicrosoft IntuneSystem Center Configuration Manager (SCCM)JamfMicrosoft 365Windows 11MacOS

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Global Payments

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Atlanta, United States

Founded: 2001

Website LinkedIn