Hermes

1 month ago

In Store Customer Experience Manager - Boutique Roma - (Maternity cover)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Lead and develop the in-store team to deliver a memorable, high‑quality client journey at the Hermes Boutique Roma. Define and monitor the store’s customer experience strategy, coach Welcome and Sales teams, manage data-driven clienteling, oversee aftersales, and coordinate operations with suppliers to ensure exceptional service and brand standards during a maternity cover assignment.

Location: Rome

Workplace: Onsite

Employment Type: Contract

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Define, implement, and monitor the boutique’s customer experience strategy aligned with Maison guidelines and local market specifics.
•Continuously analyze the customer journey and KPIs, identify trends, and propose concrete improvement actions.
•Provide senior support to Welcome and Sales teams, handling complex or sensitive situations (complaints, product unavailability, VIP interactions).
•Oversee the aftersales journey to ensure client support throughout.
•Supervise client data collection and usage in compliance with privacy regulations, enabling data-driven clienteling and a meaningful clientele portfolio.

Key Requirements

•Bachelor’s degree
•Fluency in English; other languages are an advantage
•Professional background in similar roles, preferably luxury goods or hospitality; international experience is a plus
•Proficient with Excel / IT tools
•Excellent leadership and team management abilities

Experience:6+ yearsRetailLuxury goodsHospitality

Education:Bachelor's

Skills:LeadershipCommunicationTeamworkCustomer-serviceData-driven

Languages:English

Tech Stack:Excel

Company Brief

Hermes

Hermès is a French luxury goods house specializing in high-end leather goods, ready-to-wear, accessories, fragrances, and homewares, renowned for craftsmanship and iconic products like the Birkin and Kelly bags.

Industry: Luxury Goods

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Paris, France

Founded: 1837

Website LinkedIn

Loading job details...

Preparing the role view and application actions.

Hermes

1 month ago

In Store Customer Experience Manager - Boutique Roma - (Maternity cover)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Location: Rome

Workplace: Onsite

Employment Type: Contract

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Define, implement, and monitor the boutique’s customer experience strategy aligned with Maison guidelines and local market specifics.
•Continuously analyze the customer journey and KPIs, identify trends, and propose concrete improvement actions.
•Provide senior support to Welcome and Sales teams, handling complex or sensitive situations (complaints, product unavailability, VIP interactions).
•Oversee the aftersales journey to ensure client support throughout.
•Supervise client data collection and usage in compliance with privacy regulations, enabling data-driven clienteling and a meaningful clientele portfolio.

Key Requirements

•Bachelor’s degree
•Fluency in English; other languages are an advantage
•Professional background in similar roles, preferably luxury goods or hospitality; international experience is a plus
•Proficient with Excel / IT tools
•Excellent leadership and team management abilities

Experience:6+ yearsRetailLuxury goodsHospitality

Education:Bachelor's

Skills:LeadershipCommunicationTeamworkCustomer-serviceData-driven

Languages:English

Tech Stack:Excel

Company Brief

Hermes

Industry: Luxury Goods

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Paris, France

Founded: 1837

Website LinkedIn