Customer Experience Professional

Own the end-to-end customer experience from order to delivery, including installation support and issue resolution. Serve as primary contact for inquiries, complaints, escalations, and critical field issues, coordinating with Manufacturing, Engineering, Supplier Quality, Supply Chain, and Operations. Lead root cause analysis and CAPA for recurring failures and field quality concerns, oversee product safety governance activities, manage customer communication, and track cases, KPIs, and Voice of Customer metrics to drive continuous improvement.