Senior Community Manager

Fivetran
Ohio, Colorado
Workplace: RemoteFull timeUSD 130,068 - 162,585.5Function: Communications, PR & CommunitySkills: ["Written communication","Facilitation","De-escalation","Community building","Cross-functional collaboration","Data-informed decision making","Emotional intelligence","Conflict navigation"]

Lead day-to-day operations and growth of the dbt Slack community, creating a welcoming, high-signal environment for data practitioners worldwide. Partner with community leaders and internal teams to shape channel strategy, community guidelines, and engagement programming. Build scalable moderation and support workflows, coach moderators, create community content systems, and measure engagement/health metrics to inform product, marketing, and support decisions. Manage community tools and incident response as needed.

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FursaFursa
Fivetran
Fivetran
19 hours ago

Senior Community Manager

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Lead day-to-day operations and growth of the dbt Slack community, creating a welcoming, high-signal environment for data practitioners worldwide. Partner with community leaders and internal teams to shape channel strategy, community guidelines, and engagement programming. Build scalable moderation and support workflows, coach moderators, create community content systems, and measure engagement/health metrics to inform product, marketing, and support decisions. Manage community tools and incident response as needed.
Location: Ohio, Colorado
Workplace: Remote
Employment Type: Full time
Job Function: Communications, PR & Community
Seniority: Sr. Manager level

Key Responsibilities

  • •Own day-to-day operations of the dbt Slack community to ensure a welcoming, high-signal experience for members worldwide.
  • •Partner with community leaders and internal stakeholders to evolve channel strategy, community guidelines, and engagement programming.
  • •Develop scalable moderation and support workflows, including triage, escalation paths, response playbooks, and Code of Conduct enforcement.
  • •Coach and support moderators and community champions; recruit and onboard new moderators as the community grows.
  • •Surface community insights and member feedback to Product, Marketing, and Support and close the loop on outcomes.

Pay and Benefits

Salary: USD 130,068 - 162,585.5
Perks:Health InsuranceRsusPaid LeaveLearning BudgetCell Phone

Key Requirements

  • •5+ years of experience in digital community management, online engagement, or community program management in a global/distributed environment.
  • •Experience owning day-to-day operations of a large online community (Slack/Discord/forum), including moderation, member support, and community health.
  • •Experience building and improving moderation and support workflows, including triage, escalation paths, response playbooks, and Code of Conduct enforcement.
  • •Strong written communication and facilitation skills to respond clearly and empathetically, de-escalate issues, and encourage productive conversation.
  • •Experience using community tooling and analytics to track engagement, identify trends, and drive improvement using data-informed KPIs.
Experience:Online communityDistributed environmentSlackDiscord
Skills:Written communicationFacilitationDe-escalationCommunity buildingCross-functional collaborationData-informed decision makingEmotional intelligenceConflict navigation
Languages:English
Tech Stack:SlackDiscordCommon Room

Company Brief

Fivetran
Provides automated data integration and replication software that moves data from hundreds of sources into cloud data warehouses and analytics platforms. Helps engineering and analytics teams keep data pipelines reliable, current, and low-maintenance.
Industry: Data Infrastructure
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Oakland, United States
Founded: 2012
WebsiteLinkedIn