Specialist, Billing/Order Entry

Stanley Black & Decker
United States
Workplace: RemoteFull timeUSD 38,300 - 61,600 annuallyFunction: Data Analytics & Business IntelligenceExperience: 1+ yearsSkills: ["Customer focus","Ability to learn","Flexibility"]

Support daily customer service operations by entering and maintaining customer account information and processing incoming POs through order intake systems. Link required documents and configurations, research order issues to process requests on time, and contact customers for missing specifications via designated channels. Handle customer requests related to order coordination and logistics while serving as a liaison to operations and sales, maintaining product/process knowledge and learning cross-branded order workflows.

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Stanley Black & Decker
Stanley Black & Decker
2 days ago

Specialist, Billing/Order Entry

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Source: Company careers pageValidated by: Fursa AI
Last checked: 19 hours agoStatus: Live

Job Summary

Support daily customer service operations by entering and maintaining customer account information and processing incoming POs through order intake systems. Link required documents and configurations, research order issues to process requests on time, and contact customers for missing specifications via designated channels. Handle customer requests related to order coordination and logistics while serving as a liaison to operations and sales, maintaining product/process knowledge and learning cross-branded order workflows.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Data Analytics & Business Intelligence
Seniority: Entry level

Key Responsibilities

  • •Enter and maintain customer account information and process incoming POs by linking appropriate documents and configurations.
  • •Enter and process orders into company order intake systems using designated ERP, operating systems, and web-based tools.
  • •Research information using multiple resources to resolve order needs and meet KPI targets.
  • •Process customer requests and manage order coordination and logistics.
  • •Act as a liaison with operations, sales, and other partners; develop cross-branded order processing proficiency.

Pay and Benefits

Salary: USD 38,300 - 61,600 annually
Perks:Health InsuranceDentalVisionDisability401kEquityPaid Leave

Key Requirements

  • •1-2+ years of customer service experience.
  • •Proficient in Microsoft Office (Excel, PowerPoint, Word, etc.).
  • •Preferred: SAP and Salesforce experience.
  • •Customer-focused with an ability to learn and grow.
  • •Ability to work flexible hours and overtime if needed.
Experience:1+ yearsCustomer service
Skills:Customer focusAbility to learnFlexibility
Tech Stack:Microsoft OfficeExcelPowerPointWordSAPSalesforceERPWeb-based tools

Company Brief

Stanley Black & Decker
Designs and manufactures hand tools, power tools, storage products, and industrial equipment for professional, industrial, and consumer customers. The company also provides engineered fastening, security, and infrastructure solutions through a portfolio of well-known brands.
Industry: Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New Britain, United States
Founded: 2010
Glassdoor
Glassdoor: 3.5
Website