Loading job details...

Preparing the role view and application actions.

DSM

2 days ago

Lead Specialist Site Services & Collaboration

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Drive and continuously improve the digital workplace for multiple site locations by managing local site IT and workplace requirements. Translate Business, R&D, and OT needs into actionable requirements for global IT and external service providers, supporting collaboration and user adoption initiatives. Bridge business requirements with Microsoft 365 (Teams, SharePoint, Copilot, Viva, Forms, Places) and Power Platform, identifying automation/AI and low-code opportunities while applying governance for citizen development and Copilot use.

Location: Austria, Netherlands

Workplace: Onsite

Employment Type: Full time · Permanent

Job Function: Laboratory & Clinical Operations

Seniority: Mid level

Key Responsibilities

•Manage local IT and workplace requirements across assigned sites, coordinating service requests, escalations, and related support topics.
•Translate local Business, R&D, and OT requirements into clear, actionable inputs for global IT teams and external service providers, supporting solution implementation.
•Support global workplace, collaboration, AI, and user-adoption priorities by handling central team requests and activating new ways of working.
•Bridge business requirements with Microsoft 365 collaboration solutions to enhance collaboration and productivity.
•Identify and implement automation, AI-powered productivity, and low-code opportunities using Power Apps/Power Automate, including input for governance of citizen development.

Key Requirements

•Bachelor’s degree or equivalent practical training in IT, Business Informatics, Digital Workplace, Engineering, or a related field.
•Practical experience in IT support/site IT/remote support and working with external service providers; knowledge of ITSM, ServiceNow, and ITIL is an advantage.
•Basic knowledge of Microsoft 365, including Teams, SharePoint, Copilot, and modern collaboration/workplace solutions.
•Experience with Microsoft Power Platform, especially Power Apps and Power Automate (Power BI and Forms are included), or strong willingness to quickly learn.
•Excellent communication and service-oriented skills, including empathy and the ability to explain complex technical concepts; good English skills and local language knowledge are an advantage.

Education:Bachelor's in IT, Business Informatics, Digital Workplace, Engineering, or related field

Skills:CommunicationService-orientedEmpathyAnalyticalSolution-oriented

Languages:English

Tech Stack:Microsoft 365TeamsSharePointCopilotVivaFormsPlacesPower PlatformPower AppsPower AutomatePower BIServiceNowITILAIAutomationLow-codeCitizen development

Company Brief

DSM

DSM-Firmenich is a global leader in food ingredients, nutrition, fragrances and beauty solutions, formed by the merger of DSM and Firmenich to provide sustainable, science-driven products and services across food, health and personal care industries.

Industry: Chemical Manufacturing

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Headquarters: Geneva, Switzerland

Founded: 2023

Website LinkedIn