Account Manager, Mid-Market (SF)

Profound
New York, San Francisco, London, Boston, Singapore
Workplace: OnsiteFull timeUSD 90,000 - 140,000 annuallyFunction: Customer Success & Account ManagementSkills: ["Consultative selling","Negotiation","Communication","Emotional intelligence","Forecasting","Pipeline management"]

Drive renewals and expansion for a portfolio of 40–50 mid-market accounts, partnering with customer executives to understand goals, address pain points, and deliver clear, measurable ROI. Co-manage the customer lifecycle with Engagement Management, build pipelines for upsells and cross-sells, lead executive business reviews and negotiations, and forecast using CRM data while collaborating cross-functionally to improve customer adoption.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Profound
Profound
14 hours ago

Account Manager, Mid-Market (SF)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Drive renewals and expansion for a portfolio of 40–50 mid-market accounts, partnering with customer executives to understand goals, address pain points, and deliver clear, measurable ROI. Co-manage the customer lifecycle with Engagement Management, build pipelines for upsells and cross-sells, lead executive business reviews and negotiations, and forecast using CRM data while collaborating cross-functionally to improve customer adoption.
Location: New York, San Francisco, London, Boston, Singapore
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Own a portfolio of 40–50 accounts and be responsible for renewal and expansion revenue
  • •Co-manage the customer lifecycle with Engagement Management from onboarding through renewal, identifying opportunities to deepen adoption and value
  • •Develop a deep understanding of customer goals and workflows to position Profound as a must-have partner
  • •Build and manage pipeline of renewals, cross-sells, and upsells against monthly and quarterly targets
  • •Lead commercial conversations, including executive business reviews and negotiations for multi-product renewals and upsells

Pay and Benefits

Salary: USD 90,000 - 140,000 annually
Equity and Bonus:Equity

Key Requirements

  • •3+ years of SaaS experience in account management, renewals, or expansion sales
  • •Track record of exceeding commercial targets through renewals and upsells, with quota-carrying experience preferred
  • •Strong consultative selling skills for leading discovery, demos, and business reviews with senior stakeholders
  • •Excellent negotiation and closing skills for complex deals and procurement processes
  • •High emotional intelligence and communication skills to build trust and manage multiple stakeholder relationships
Experience:SaaS
Skills:Consultative sellingNegotiationCommunicationEmotional intelligenceForecastingPipeline management
Tech Stack:CRM

Company Brief

Profound
Builds an AI visibility and answer‑engine optimization platform that helps enterprise brands measure, optimize, and control how they appear across ChatGPT, Google AI, Perplexity and other AI/answer engines.
Industry: Enterprise Software
Company Size: Medium (51 to 250 employees)
Growth: Scaleup
Funding: Series B
Headquarters: New York, United States
Founded: 2024
WebsiteLinkedIn