Enterprise Support Specialist

Canva
London
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Problem-solving","Communication","Customer-first mindset","Troubleshooting","Ownership"]

Own and resolve enterprise customer support tickets for strategic accounts in an in-region team integrated with Sales and Success. Triage, prioritize, and troubleshoot issues across account administration, feature functionality, and platform configuration, using established workflows and escalating when needed. Support Admins via scheduled calls, assist during onboarding and escalations, and use Canva enterprise capabilities like SSO/SCIM, Brand Kit, and User Management while contributing to documentation and shared knowledge.

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FursaFursa
Canva
Canva
2 days ago

Enterprise Support Specialist

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Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live

Job Summary

Own and resolve enterprise customer support tickets for strategic accounts in an in-region team integrated with Sales and Success. Triage, prioritize, and troubleshoot issues across account administration, feature functionality, and platform configuration, using established workflows and escalating when needed. Support Admins via scheduled calls, assist during onboarding and escalations, and use Canva enterprise capabilities like SSO/SCIM, Brand Kit, and User Management while contributing to documentation and shared knowledge.
Location: London
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Manage and prioritize enterprise support tickets across account administration, feature functionality, and platform configuration to meet service standards.
  • •Troubleshoot and resolve support issues by analyzing root causes and applying established workflows, escalating when needed.
  • •Support Admins through scheduled calls to guide issue resolution, key workflows, and best practices with timely follow-up.
  • •Partner with Sales and CSM teams to provide technical and back-office support during onboarding and escalations.
  • •Use working knowledge of Canva enterprise features (e.g., SSO/SCIM, Brand Kit, User Management) and contribute to documentation and knowledge sharing based on ticket trends.

Pay and Benefits

Perks:EquityParental Leave

Key Requirements

  • •Strong problem-solving, clear communication, and a customer-first mindset.
  • •Communicate clearly and confidently with customers and internal stakeholders.
  • •Native-level fluency in another European language and strong English communication skills.
  • •Comfort troubleshooting technical and account-related issues using sound judgement, and escalate when needed.
  • •Build and apply working knowledge of systems like SSO, SCIM, and content management to resolve cases independently.
Skills:Problem-solvingCommunicationCustomer-first mindsetTroubleshootingOwnership
Languages:English
Tech Stack:SSOSCIMBrand KitUser ManagementContent managementHelp CenterChat

Company Brief

Canva
Canva is an online visual communications platform that provides drag-and-drop design tools, templates, and media assets for creating presentations, social media graphics, videos, documents and more, serving individuals and large enterprises globally.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Scaleup
Valuation: Decacorn (USD 10B+)
Funding: Series E+
Headquarters: Surry Hills, New South Wales, Australia
Founded: 2012
Glassdoor
Glassdoor: 3.9
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