Allianz

3 weeks ago

Customer Service - Call Center Staff 1 (Bangkok, TH, 10330)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Customer service role in Allianz Ayudhya’s call center focusing on handling high volumes of customer inquiries, delivering first-call information and resolving issues per established procedures, while maintaining quality and customer satisfaction in a fast-paced environment.

Location: Bangkok

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Answer incoming calls and provide information to customer requests at the first call solution per standard scripts and procedures
•Carry out assignments and handle problems in accordance with call patterns, instructions, policies, procedures to ensure quality
•Support customers to handle and resolve day-to-day enquiries
•Be responsible for delivering service offers with excellent service and handling complex/difficult cases
•Communicate professionally with customers, other teams and departments to maintain effective relationships

Key Requirements

•Bachelor’s degree in any field
•Minimum 2 years of experience in insurance operations, customer services, call center or related field
•Insurance product knowledge (nice to have)
•Customer service managerial skill (nice to have)
•Problem solving & decision making (nice to have)

Experience:2+ yearsInsuranceCall centerCustomer service

Education:Bachelor's

Skills:CommunicationCustomer serviceProblem-solvingEnglishTeamwork

Languages:EnglishThai

Company Brief

Allianz

Global insurance and financial services group offering property-casualty insurance, life and health insurance, asset management, and corporate risk solutions to individuals, businesses, and institutions across more than 70 countries.

Industry: Insurance

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Munich, Germany

Founded: 1890

Website LinkedIn

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Allianz

3 weeks ago

Customer Service - Call Center Staff 1 (Bangkok, TH, 10330)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Location: Bangkok

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Answer incoming calls and provide information to customer requests at the first call solution per standard scripts and procedures
•Carry out assignments and handle problems in accordance with call patterns, instructions, policies, procedures to ensure quality
•Support customers to handle and resolve day-to-day enquiries
•Be responsible for delivering service offers with excellent service and handling complex/difficult cases
•Communicate professionally with customers, other teams and departments to maintain effective relationships

Key Requirements

•Bachelor’s degree in any field
•Minimum 2 years of experience in insurance operations, customer services, call center or related field
•Insurance product knowledge (nice to have)
•Customer service managerial skill (nice to have)
•Problem solving & decision making (nice to have)

Experience:2+ yearsInsuranceCall centerCustomer service

Education:Bachelor's

Skills:CommunicationCustomer serviceProblem-solvingEnglishTeamwork

Languages:EnglishThai

Company Brief

Allianz

Industry: Insurance

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Munich, Germany

Founded: 1890

Website LinkedIn