Customer Service - Call Center Staff 1 (Bangkok, TH, 10330)

Allianz
Bangkok
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 2+ yearsEducation: bachelorsSkills: ["Communication","Customer service","Problem-solving","English","Teamwork"]

Customer service role in Allianz Ayudhya’s call center focusing on handling high volumes of customer inquiries, delivering first-call information and resolving issues per established procedures, while maintaining quality and customer satisfaction in a fast-paced environment.

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FursaFursa
Allianz
Allianz
2 months ago

Customer Service - Call Center Staff 1 (Bangkok, TH, 10330)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live

Job Summary

Customer service role in Allianz Ayudhya’s call center focusing on handling high volumes of customer inquiries, delivering first-call information and resolving issues per established procedures, while maintaining quality and customer satisfaction in a fast-paced environment.
Location: Bangkok
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Answer incoming calls and provide information to customer requests at the first call solution per standard scripts and procedures
  • •Carry out assignments and handle problems in accordance with call patterns, instructions, policies, procedures to ensure quality
  • •Support customers to handle and resolve day-to-day enquiries
  • •Be responsible for delivering service offers with excellent service and handling complex/difficult cases
  • •Communicate professionally with customers, other teams and departments to maintain effective relationships

Key Requirements

  • •Bachelor’s degree in any field
  • •Minimum 2 years of experience in insurance operations, customer services, call center or related field
  • •Insurance product knowledge (nice to have)
  • •Customer service managerial skill (nice to have)
  • •Problem solving & decision making (nice to have)
Experience:2+ yearsInsuranceCall centerCustomer service
Education:Bachelor's
Skills:CommunicationCustomer serviceProblem-solvingEnglishTeamwork
Languages:EnglishThai

Company Brief

Allianz
Global insurance and financial services group offering property-casualty insurance, life and health insurance, asset management, and corporate risk solutions to individuals, businesses, and institutions across more than 70 countries.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Munich, Germany
Founded: 1890
WebsiteLinkedIn