Customer Advisor

CarMax
United States
Workplace: OnsiteFull timeUSD 23.6 - 23.6 hourlyFunction: Customer Support (Service Desk)Skills: ["Communication","Interpersonal skills","Customer service","Attention to detail","Collaboration"]

Deliver an exceptional customer experience as the primary liaison between service customers and technicians. Welcome customers, manage incoming calls, and provide timely vehicle status updates. Create and process accurate repair orders and documentation, consult on recommended repairs and ESP claims, and handle service payments and cash management. Balance multiple priorities in a fast-paced environment while following CarMax EH&S requirements and maintaining a clean, orderly work area.

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FursaFursa
CarMax
CarMax
1 day ago

Customer Advisor

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Deliver an exceptional customer experience as the primary liaison between service customers and technicians. Welcome customers, manage incoming calls, and provide timely vehicle status updates. Create and process accurate repair orders and documentation, consult on recommended repairs and ESP claims, and handle service payments and cash management. Balance multiple priorities in a fast-paced environment while following CarMax EH&S requirements and maintaining a clean, orderly work area.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Greet service customers warmly and professionally to deliver outstanding customer service.
  • •Assist with incoming calls and provide timely updates on vehicle status.
  • •Create and process accurate repair orders, route them to technicians, and finalize repair documentation before invoicing.
  • •Consult with customers on recommended repairs, obtain approvals for Extended Service Policy (ESP) claims, and handle service payments and cash management.
  • •Balance multiple priorities while resolving customer concerns promptly and follow CarMax Environmental, Health and Safety (EH&S) requirements.

Pay and Benefits

Salary: USD 23.6 hourly
Perks:Paid SickPaid LeavePaid Holidays

Key Requirements

  • •Exceptional communication and interpersonal skills in person and over the phone.
  • •Strong customer service focus with the ability to provide an iconic customer experience.
  • •Ability to read, interpret, and maintain accurate records using intermediate computer skills.
  • •Collaborative mindset to work effectively across departments.
  • •Ability to stand or walk for extended periods and work flexible shifts, including nights, weekends, and holidays.
Skills:CommunicationInterpersonal skillsCustomer serviceAttention to detailCollaboration

Company Brief

CarMax
Operates the largest used-car retail chain in the United States, selling and financing pre-owned vehicles through a no-haggle customer experience. Also offers vehicle buying, appraisal, service, and related automotive solutions.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Richmond, United States
Founded: 1993
WebsiteLinkedIn