Client Care Center-Small Business Care

Handle incoming calls for routine, low-complexity inquiries from new and existing small business clients about Truist products, procedures, systems, and policies. Use available tools to track unresolved issues, ensure timely follow-up, and resolve client requests by working across Care Center and lines of business. Take a consultative, client-advocacy approach, educate clients on products and self-service options, and escalate errors or regulatory concerns while following applicable policies and regulations.