8 months ago

Technical Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Technical Support Engineer at Intercom provides hands-on, technical customer support, helping clients integrate Intercom, diagnose issues, and work with product teams to drive improvements. The role blends debugging, customer communication, and tooling enhancement in a hybrid setup, with 2 days in the Sydney office and 3 remote days, supporting global customers.

Location: Sydney

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Communicate efficiently with customers and manage issues from initial contact to resolution.
•Become an encyclopedia of how Intercom works and what it is capable of.
•Ensure customers have a great experience with the product by making it easy to use, reliable, and fast.
•Work with product teams to identify issues and offer informed opinions on potential solutions.
•Debug complex issues with understanding of both our codebase and customers’ technologies.

Pay and Benefits

Equity and Bonus:Equity

Perks:EquityHealth InsuranceMeal Allowance

Key Requirements

•1-2 years of technical support experience.
•Understanding of Web dev basics (HTML, Javascript, CSS), Git, Ruby, Rails, APIs.
•Understanding of REST API, SDKs & Webhooks.
•Strong customer focus and communication skills.
•Strong problem solving skills and ability to troubleshoot using available resources.

Experience:2+ yearsTech supportWeb development

Skills:CommunicationProblem-solvingCustomer focus

Languages:English

Tech Stack:HTMLJavascriptCSSGitRubyRailsAPIsREST APISDKsWebhooksSlackChromeCodaAsana

Company Brief

Intercom

Provides a customer messaging platform combining chat, bots, and product tours to help businesses convert, engage, and support customers across their lifecycle. Integrates with CRM and workflow tools for personalized in-app and email communication.

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series D

Headquarters: San Francisco, United States

Founded: 2011

Website LinkedIn

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Intercom

8 months ago

Technical Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Location: Sydney

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Communicate efficiently with customers and manage issues from initial contact to resolution.
•Become an encyclopedia of how Intercom works and what it is capable of.
•Ensure customers have a great experience with the product by making it easy to use, reliable, and fast.
•Work with product teams to identify issues and offer informed opinions on potential solutions.
•Debug complex issues with understanding of both our codebase and customers’ technologies.

Pay and Benefits

Equity and Bonus:Equity

Perks:EquityHealth InsuranceMeal Allowance

Key Requirements

•1-2 years of technical support experience.
•Understanding of Web dev basics (HTML, Javascript, CSS), Git, Ruby, Rails, APIs.
•Understanding of REST API, SDKs & Webhooks.
•Strong customer focus and communication skills.
•Strong problem solving skills and ability to troubleshoot using available resources.

Experience:2+ yearsTech supportWeb development

Skills:CommunicationProblem-solvingCustomer focus

Languages:English

Tech Stack:HTMLJavascriptCSSGitRubyRailsAPIsREST APISDKsWebhooksSlackChromeCodaAsana

Company Brief

Intercom

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series D

Headquarters: San Francisco, United States

Founded: 2011

Website LinkedIn