Business Support Officer

Abu Dhabi Islamic Bank
Abu Dhabi
Workplace: OnsiteFull timeFunction: Product ManagementExperience: 3+ yearsSkills: ["Interpersonal skills","Analytical skills","Communication","Liaison","Problem solving","Training skills","Presentation skills","Team player","Computer skills"]

Handle bancatakaful customer service activities including inquiries, complaint resolution, and retention support, ensuring responses meet guidelines, consumer protection standards, and regulatory requirements. Coordinate with providers’ authorized sales teams, support cross-selling of takaful products via online channels and call center, and enable accurate, timely feedback through MIS and periodic analysis of persistency, complaints, and cancellations.

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FursaFursa
Abu Dhabi Islamic Bank
Abu Dhabi Islamic Bank
1 day ago

Business Support Officer

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live
Reposted: similar role first listed 5 months ago

Job Summary

Handle bancatakaful customer service activities including inquiries, complaint resolution, and retention support, ensuring responses meet guidelines, consumer protection standards, and regulatory requirements. Coordinate with providers’ authorized sales teams, support cross-selling of takaful products via online channels and call center, and enable accurate, timely feedback through MIS and periodic analysis of persistency, complaints, and cancellations.
Location: Abu Dhabi
Workplace: Onsite
Employment Type: Full time
Job Function: Product Management
Seniority: Mid level

Key Responsibilities

  • •Ensure bancatakaful customer service tasks (complaint resolution, customer inquiries) are completed in compliance with departmental, bank, and regulatory guidelines.
  • •Contact referred customers through online channels and call center for takaful cross-selling, and perform telesales activities.
  • •Manage and control the provider authorized sales team to ensure adherence to ADIB requirements and activity levels, and support provider team communication with related referral teams.
  • •Perform periodic analysis of reports on business persistency, complaints, and cancellations; provide regular reports to the product head/banca.
  • •Ensure closing of customer complaints and enquiries within agreed TAT, maintain accurate documentation, and mitigate claw back/grace period issues while following process, training, and HR code of conduct requirements.

Key Requirements

  • •Minimum 3 years of related banking experience.
  • •Experience in insurance product and product development.
  • •Knowledge of Performance Management Drivers and MIS management skills.
  • •Strong sales/marketing knowledge and skills for cross-selling takaful products.
  • •Strong interpersonal, analytical, communication, liaison, and problem-solving skills, including training and presentation ability.
Experience:3+ yearsBankingInsuranceTakaful
Skills:Interpersonal skillsAnalytical skillsCommunicationLiaisonProblem solvingTraining skillsPresentation skillsTeam playerComputer skills

Company Brief

Abu Dhabi Islamic Bank
Abu Dhabi Islamic Bank (ADIB) is a public Islamic bank providing retail, corporate, wealth and investment banking services across the UAE and international markets, offering Sharia-compliant financial products and digital banking solutions.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Abu Dhabi, United Arab Emirates
Founded: 1997
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