NanoNets

2 weeks ago

Customer Success Manager (India)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Own workflow health and customer adoption for a defined book of business, acting as the day-to-day operational partner and first line of defense against churn risk. Monitor usage and consumption, manage support escalations, and run structured operational cadences with clear next steps. Ensure workflow testing and document requirements/workflow deviations, routing insights to Product/Engineering and supporting expansion conversations to drive Net Revenue Retention.

Location: Bengaluru

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Own workflow health and operational effectiveness for assigned accounts and the end-user team.
•Monitor usage, adoption, and consumption data, proactively flagging adoption gaps that could create risk.
•Manage support escalations and drive timely resolution across internal teams.
•Run structured operational cadences with customers, leading daily/weekly communications and planning timelines (Gantt charts, Excel, presentations).
•Document customer requirements and workflow deviations and route them to Product/Engineering with clear context; support expansion conversations as a first product/demo resource.

Key Requirements

•3-8 years of Customer Success experience, ideally in a B2B SaaS or enterprise software environment.
•Strong stakeholder management experience across operational and technical teams.
•Excellent verbal and written communication skills.
•Strong conflict management and resolution skills.

Experience:3-8 yearsB2B SaaS

Skills:Stakeholder managementCommunicationConflict resolutionRelationship managementProject delivery

Languages:English

Tech Stack:ExcelGantt charts

Company Brief

NanoNets

Provides AI-based document automation and OCR solutions to extract data from invoices, receipts, forms, and documents using customizable machine learning models and APIs for enterprise workflows.

Industry: SaaS

Company Size: Medium (51 to 250 employees)

Growth: Growth Stage Startup

Headquarters: Boston, United States

Website LinkedIn

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NanoNets

2 weeks ago

Customer Success Manager (India)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Location: Bengaluru

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Own workflow health and operational effectiveness for assigned accounts and the end-user team.
•Monitor usage, adoption, and consumption data, proactively flagging adoption gaps that could create risk.
•Manage support escalations and drive timely resolution across internal teams.
•Run structured operational cadences with customers, leading daily/weekly communications and planning timelines (Gantt charts, Excel, presentations).
•Document customer requirements and workflow deviations and route them to Product/Engineering with clear context; support expansion conversations as a first product/demo resource.

Key Requirements

•3-8 years of Customer Success experience, ideally in a B2B SaaS or enterprise software environment.
•Strong stakeholder management experience across operational and technical teams.
•Excellent verbal and written communication skills.
•Strong conflict management and resolution skills.

Experience:3-8 yearsB2B SaaS

Skills:Stakeholder managementCommunicationConflict resolutionRelationship managementProject delivery

Languages:English

Tech Stack:ExcelGantt charts

Company Brief

NanoNets

Provides AI-based document automation and OCR solutions to extract data from invoices, receipts, forms, and documents using customizable machine learning models and APIs for enterprise workflows.

Industry: SaaS

Company Size: Medium (51 to 250 employees)

Growth: Growth Stage Startup

Headquarters: Boston, United States

Website LinkedIn