Motorola Solutions

2 months ago

Federal Systems Manager - On-Site - Northern Virginia

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 17 hours agoStatus: Live

Job Summary

Service Delivery Manager onsite for US Federal Government projects, ensuring contract compliance, SLA adherence, and high customer satisfaction. Oversees relationships, subcontractors, and service delivery operations, coordinating inventory, configuration, site and user support while driving reporting and quality assurance across the contract.

Location: Virginia

Workplace: Onsite

Employment Type: Full time

Job Function: Program & Project Management (PMO)

Seniority: Manager level

Key Responsibilities

•Act as the single point of contact and primary liaison for internal and external stakeholders; manage the services scope as defined by the contract, ensuring all warranty/maintenance terms are met; oversee subcontractor deliverables and ensure customers understand their obligations regarding service deliverables.
•Ensure strict compliance with SLAs, coordinate all service activities (Inventory, Configuration, Site, and User Support), manage case escalation to resolve high-priority issues, and diagnose system failures and facilitate call management.
•Provide timely and accurate reporting as mandated by the Services Contract; identify and manage product quality issues; collaborate with System Administration, Vendor Management, and System Planning services to maintain peak operational health.
•Collaborate with cross-functional teams to ensure seamless service delivery and contract performance; monitor and improve operational health and customer satisfaction; support presale and post-sale project phases for US Federal Government deployments.
•Maintain strong customer relationships and communicate effectively with stakeholders to manage expectations and drive successful outcomes.

Pay and Benefits

Salary: USD 85,000 - 130,000 annually

Perks:Health Insurance401k

Key Requirements

•3+ years of experience as an Electronics/Field Technician, Customer Support, or IT Support professional
•Proven ability to install, configure, and troubleshoot Windows Operating Systems and 3rd party integrations
•Working knowledge of Analog and Digital Telephony
•Proficiency in MS Office (Excel), Google Apps, and a quick-study mentality for new internal tools
•Must be a U.S. citizen with ability to obtain necessary security clearance; legal authorization to work in the U.S. indefinitely; employer sponsorship not available

Experience:3+ yearsPublic safetyGovernmentTelecommunicationsRadio communicationsIT networking

Skills:CommunicationCollaborationProblem-solvingNegotiationLeadership

Languages:English

Tech Stack:WAVEASTRO P25RFIP networkingWLANLAN/WANVoIPWindowsActive DirectoryLinuxVMware

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Security Clearance:TSSecret

Company Brief

Motorola Solutions

Provides mission-critical communications products and services, including radios, software, video security, and command center solutions for public safety, government, and enterprise customers worldwide.

Industry: Surveillance & Security Hardware

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Chicago, United States

Founded: 1928

Glassdoor: 3.7

Website LinkedIn

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Motorola Solutions

2 months ago

Federal Systems Manager - On-Site - Northern Virginia

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 17 hours agoStatus: Live

Job Summary

Location: Virginia

Workplace: Onsite

Employment Type: Full time

Job Function: Program & Project Management (PMO)

Seniority: Manager level

Key Responsibilities

•Act as the single point of contact and primary liaison for internal and external stakeholders; manage the services scope as defined by the contract, ensuring all warranty/maintenance terms are met; oversee subcontractor deliverables and ensure customers understand their obligations regarding service deliverables.
•Ensure strict compliance with SLAs, coordinate all service activities (Inventory, Configuration, Site, and User Support), manage case escalation to resolve high-priority issues, and diagnose system failures and facilitate call management.
•Provide timely and accurate reporting as mandated by the Services Contract; identify and manage product quality issues; collaborate with System Administration, Vendor Management, and System Planning services to maintain peak operational health.
•Collaborate with cross-functional teams to ensure seamless service delivery and contract performance; monitor and improve operational health and customer satisfaction; support presale and post-sale project phases for US Federal Government deployments.
•Maintain strong customer relationships and communicate effectively with stakeholders to manage expectations and drive successful outcomes.

Pay and Benefits

Salary: USD 85,000 - 130,000 annually

Perks:Health Insurance401k

Key Requirements

•3+ years of experience as an Electronics/Field Technician, Customer Support, or IT Support professional
•Proven ability to install, configure, and troubleshoot Windows Operating Systems and 3rd party integrations
•Working knowledge of Analog and Digital Telephony
•Proficiency in MS Office (Excel), Google Apps, and a quick-study mentality for new internal tools
•Must be a U.S. citizen with ability to obtain necessary security clearance; legal authorization to work in the U.S. indefinitely; employer sponsorship not available

Experience:3+ yearsPublic safetyGovernmentTelecommunicationsRadio communicationsIT networking

Skills:CommunicationCollaborationProblem-solvingNegotiationLeadership

Languages:English

Tech Stack:WAVEASTRO P25RFIP networkingWLANLAN/WANVoIPWindowsActive DirectoryLinuxVMware

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Security Clearance:TSSecret

Company Brief

Motorola Solutions

Industry: Surveillance & Security Hardware

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Chicago, United States

Founded: 1928

Glassdoor: 3.7

Website LinkedIn