Test Center Administrator (FT)

Prometric
United States
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceExperience: 1+ yearsEducation: high_schoolSkills: ["Teamwork","Professional communication","Report writing","Multitasking","Flexible scheduling"]

Serve as the face of Prometric in the test center by greeting examinees, verifying identification, and enforcing test-center policies to ensure exam integrity. Monitor candidates throughout computer-based exams, handle and resolve issues with urgency, and maintain a secure environment and test materials. Support daily site operations with flexible scheduling, report incidents outside guidelines, and use required tools (including wands) and Windows-based applications for proctoring.

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Prometric
Prometric
3 days ago

Test Center Administrator (FT)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Serve as the face of Prometric in the test center by greeting examinees, verifying identification, and enforcing test-center policies to ensure exam integrity. Monitor candidates throughout computer-based exams, handle and resolve issues with urgency, and maintain a secure environment and test materials. Support daily site operations with flexible scheduling, report incidents outside guidelines, and use required tools (including wands) and Windows-based applications for proctoring.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Entry level

Key Responsibilities

  • •Maintain and apply test center policies, practices, and procedures.
  • •Greet examinees and verify identification, including performing required security checks (e.g., wands).
  • •Continuously monitor candidates as they complete exams and safeguard a secure environment and materials.
  • •Report and resolve candidate issues with urgency, including reporting occurrences outside company guidelines.
  • •Represent Prometric’s mission, values, and vision; escort candidates and maintain test center computers in the lab and office setting.

Pay and Benefits

Perks:Paid HolidaysPaid LeaveLegalSick Time401kEmployee AssistanceVisionFsaPaid Training

Key Requirements

  • •High school diploma (or equivalent) required; college experience is a plus.
  • •Minimum of one year of customer service experience in person (e.g., call center, retail, restaurant).
  • •Must be 18 years of age to qualify.
  • •Communicate professionally and effectively with candidates and coworkers.
  • •Comfortable writing detailed, accurate reports and correspondence; able to multitask and handle small tools and equipment.
Experience:1+ yearsCustomer service
Education:High School
Skills:TeamworkProfessional communicationReport writingMultitaskingFlexible scheduling
Tech Stack:Microsoft WindowsMS OfficeOutlookExplorerWeb browsing

Company Brief

Prometric
Provides computer-based testing, assessment, and credentialing services for certification bodies, professional associations, and academic institutions. Operates exam delivery, proctoring, and assessment programs across a global network.
Industry: Education
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Baltimore, United States
Founded: 1990
WebsiteLinkedIn