Mortgage Servicing Agent - Bilingual Spanish & English

U.S. Bancorp
Kentucky, Indiana, Ohio, Texas, Arizona, Missouri
Workplace: RemoteFull timeUSD 20 - 20 hourlyFunction: Banking, Lending & CreditExperience: 2-4 yearsSkills: ["Customer-centric","Communication","Problem-solving","Critical thinking","Time management","Organizational skills","Independent work"]

Answer inbound telephone inquiries for mortgage servicing customers, researching issues and providing solutions on first contact. Maintain accounts, provide account information, resolve or refer billing disputes, correct payment errors, and handle lost or stolen cards/checks. Work independently in a home-based remote environment, using multiple banking systems and digital applications to investigate and resolve customer problems.

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U.S. Bancorp
U.S. Bancorp
4 days ago

Mortgage Servicing Agent - Bilingual Spanish & English

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 20 hours agoStatus: Live

Job Summary

Answer inbound telephone inquiries for mortgage servicing customers, researching issues and providing solutions on first contact. Maintain accounts, provide account information, resolve or refer billing disputes, correct payment errors, and handle lost or stolen cards/checks. Work independently in a home-based remote environment, using multiple banking systems and digital applications to investigate and resolve customer problems.
Location: Kentucky, Indiana, Ohio, Texas, Arizona, Missouri
Workplace: Remote
Employment Type: Full time
Job Function: Banking, Lending & Credit
Seniority: Mid level

Key Responsibilities

  • •Respond to telephone inquiries, requests, and problems with high-quality customer service.
  • •Research, analyze, and provide solutions that meet customer needs on first contact.
  • •Provide account information and perform account maintenance.
  • •Resolve or refer billing disputes and correct payment errors, revising fee/finance charges as appropriate.
  • •Take card/check orders and act on lost or stolen cards/checks, researching issues that can’t be resolved during initial contact.

Pay and Benefits

Salary: USD 20 hourly
Perks:Health InsuranceDentalVisionLife Insurance401kPaid LeavePaid HolidaysAdoption AssistanceParental Leave

Key Requirements

  • •High school diploma or equivalent.
  • •Two to four years of relevant experience.
  • •Bilingual ability to read, write, and speak in business-level proficiency of Spanish and English.
  • •Strong phone communication with a customer-centric approach.
  • •Problem-solving/critical thinking and proven time-management/organizational skills.
Experience:2-4 years
Skills:Customer-centricCommunicationProblem-solvingCritical thinkingTime managementOrganizational skillsIndependent work
Languages:SpanishEnglish
Tech Stack:Banking appsMoney transfer appsPayment/billing apps

Company Brief

U.S. Bancorp
U.S. Bancorp is the parent company of U.S. Bank, providing consumer, business, and institutional banking services including lending, payments, treasury management, wealth management, and merchant solutions across the United States.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Minneapolis, United States
Founded: 1863
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