Drug & Occupational Health Screening Specialist

Checkr
Nashville, Tennessee
Workplace: OnsiteFull timeUSD 43,000 - 54,000 annuallyFunction: Administration & Executive AssistanceExperience: 2+ yearsSkills: ["Judgment","Problem-solving","Communication","Urgency","Ownership"]

Own an assigned queue of at-risk drug and occupational health screening reports, using judgment to determine the right outreach and keeping cases from escalating. Proactively notify customers of cancellations and TAT-breaching statuses, coordinate with clinics for stalled results or missing documentation, and send scheduling and status nudges to candidates. Document exceptions to standard process, identify recurring failure points, and partner with Customer Success, Vendor Management, and Product to close experience gaps.

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FursaFursa
Checkr
Checkr
2 days ago

Drug & Occupational Health Screening Specialist

âś“ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Own an assigned queue of at-risk drug and occupational health screening reports, using judgment to determine the right outreach and keeping cases from escalating. Proactively notify customers of cancellations and TAT-breaching statuses, coordinate with clinics for stalled results or missing documentation, and send scheduling and status nudges to candidates. Document exceptions to standard process, identify recurring failure points, and partner with Customer Success, Vendor Management, and Product to close experience gaps.
Location: Nashville, Tennessee
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Mid level

Key Responsibilities

  • •Action an assigned queue of at-risk drug/OHS reports and determine the right outreach for each case.
  • •Proactively notify customers on canceled reports, TAT-breaching cases, and other at-risk statuses before they become escalations.
  • •Call clinics to push stalled results or missing documentation using coordination and judgment.
  • •Send scheduling and status nudges directly to candidates based on defined outreach triggers.
  • •Identify recurring failure points and flag them as process gaps to the broader program.

Pay and Benefits

Salary: USD 43,000 - 54,000 annually
Perks:MedicalDentalVisionLearning BudgetPaid LeaveWellness StipendReimbursement

Key Requirements

  • •2+ years in a customer-facing, vendor-facing, or coordination-heavy role.
  • •Comfort speaking on the phone for extended periods with persistence and professionalism.
  • •Awareness of HIPAA and sound judgment about what PII/PHI to share or request in clinic conversations.
  • •Strong problem-solving skills and comfort operating in ambiguity where SOPs don’t fully cover the situation.
  • •Track record of identifying patterns and escalating them, not only closing cases.
Experience:2+ years
Skills:JudgmentProblem-solvingCommunicationUrgencyOwnership
Languages:English
Tech Stack:HIPAA

Company Brief

Checkr
Provides an automated, AI-driven background check platform for hiring, helping employers run compliant and fast background screenings, identity verification, and continuous monitoring to streamline recruitment and reduce risk.
Industry: HR Tech
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series E+
Headquarters: San Francisco, United States
Founded: 2014
WebsiteLinkedIn