Zendesk

6 days ago

Senior Counsel, Product (AI)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Advise and partner with product, engineering, and security teams to support Zendesk’s global AI products. Provide risk-calibrated guidance for building and selling AI software, including pricing, AI safety compliance, and privacy law obligations. Support customer trust initiatives, collaborate with regulators and industry groups, and champion AI adoption within the legal team. Translate complex legal requirements into actionable guidance and mentor junior colleagues.

Location: Austin, San Francisco, Madison, Washington, Massachusetts, Colorado, Illinois, New York, Texas, California, Minnesota

Workplace: Hybrid

Employment Type: Full time

Job Function: Legal, Risk & Compliance

Seniority: Mid level

Key Responsibilities

•Provide strategic, risk-calibrated legal guidance to business leaders with fast, practical decision-making.
•Develop and execute compliance approaches for AI safety laws and align privacy law requirements while collaborating with privacy colleagues.
•Support AI trust and customer enablement initiatives in collaboration with Commercial Legal to accelerate deals.
•Serve as a liaison with relevant AI regulatory authorities and collaborate with industry groups on regulatory engagement strategy.
•Mentor junior colleagues and improve legal review processes by using technology creatively to identify risks and enable rapid innovation.

Pay and Benefits

Salary: USD 216,000 - 324,000 annually

Key Requirements

•7+ years of legal experience, with at least 3+ years in-house, preferably at a global technology company.
•Licensed to practice law in your jurisdiction.
•Strong understanding of the global regulatory environment, ideally experience applying the EU AI Act, GDPR, CCPA, and HIPAA.
•Track record building trust with product and engineering teams using data-driven analysis and practical problem-solving.
•Experience advising AI and/or software product development teams.

Experience:7+ yearsSaaSTechnologyAI

Skills:CommunicationRelationship-buildingStrategic thinkingProject executionPrioritization

Tech Stack:AICloud infrastructureAPIsOpen source

Company Brief

Zendesk

Provides cloud-based customer service and engagement software, including help desk, ticketing, chat, and CRM tools that enable businesses to manage customer support, self-service, and omnichannel communication at scale.

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Decacorn (USD 10B+)

Funding: Private Equity Backed

Headquarters: San Francisco, United States

Founded: 2007

Glassdoor: 4.0

Website LinkedIn Glassdoor

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Zendesk

6 days ago

Senior Counsel, Product (AI)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Location: Austin, San Francisco, Madison, Washington, Massachusetts, Colorado, Illinois, New York, Texas, California, Minnesota

Workplace: Hybrid

Employment Type: Full time

Job Function: Legal, Risk & Compliance

Seniority: Mid level

Key Responsibilities

•Provide strategic, risk-calibrated legal guidance to business leaders with fast, practical decision-making.
•Develop and execute compliance approaches for AI safety laws and align privacy law requirements while collaborating with privacy colleagues.
•Support AI trust and customer enablement initiatives in collaboration with Commercial Legal to accelerate deals.
•Serve as a liaison with relevant AI regulatory authorities and collaborate with industry groups on regulatory engagement strategy.
•Mentor junior colleagues and improve legal review processes by using technology creatively to identify risks and enable rapid innovation.

Pay and Benefits

Salary: USD 216,000 - 324,000 annually

Key Requirements

•7+ years of legal experience, with at least 3+ years in-house, preferably at a global technology company.
•Licensed to practice law in your jurisdiction.
•Strong understanding of the global regulatory environment, ideally experience applying the EU AI Act, GDPR, CCPA, and HIPAA.
•Track record building trust with product and engineering teams using data-driven analysis and practical problem-solving.
•Experience advising AI and/or software product development teams.

Experience:7+ yearsSaaSTechnologyAI

Skills:CommunicationRelationship-buildingStrategic thinkingProject executionPrioritization

Tech Stack:AICloud infrastructureAPIsOpen source

Company Brief

Zendesk

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Decacorn (USD 10B+)

Funding: Private Equity Backed

Headquarters: San Francisco, United States

Founded: 2007

Glassdoor: 4.0

Website LinkedIn Glassdoor