Support Associate (Pune)

Agoda
Pune
Workplace: HybridFull timeFunction: Product ManagementSkills: ["Customer focus","Communication","Problem-solving","Calm under pressure","Time management","Adaptability","Reliability","Confidentiality","Team collaboration"]

Support customers and partners in Pune by handling high-volume inquiries via phone, email, and chat. You’ll own booking issues end-to-end (changes, cancellations, payments), apply Agoda policies consistently, and collaborate with teams to resolve complex cases. Work rotational shifts for a 24/7 global operation while improving customer experience through data-driven decisions, confidentiality, and KPI-focused service.

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FursaFursa
Agoda
Agoda
13 hours ago

Support Associate (Pune)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Support customers and partners in Pune by handling high-volume inquiries via phone, email, and chat. You’ll own booking issues end-to-end (changes, cancellations, payments), apply Agoda policies consistently, and collaborate with teams to resolve complex cases. Work rotational shifts for a 24/7 global operation while improving customer experience through data-driven decisions, confidentiality, and KPI-focused service.
Location: Pune
Workplace: Hybrid
Employment Type: Full time
Job Function: Product Management
Seniority: Entry level

Key Responsibilities

  • •Deliver outstanding service to guests and partners via phone, email, and chat.
  • •Handle high volumes of inquiries and provide accurate, timely resolutions.
  • •Take end-to-end ownership of booking issues including changes, cancellations, and payments.
  • •Work towards individual and team KPIs for quality, productivity, and customer satisfaction.
  • •Collaborate with team leaders, managers, and other teams to resolve complex or unusual cases, safeguarding customer data and confidentiality at all times.

Pay and Benefits

Perks:Health InsuranceRemote Work

Key Requirements

  • •Strong customer focus and a genuine desire to help others.
  • •Excellent spoken and written English & Hindi skills.
  • •Ability to stay calm, accurate, and professional under pressure while following guidelines.
  • •Good problem-solving skills using guidelines and data to make effective decisions.
  • •Flexibility to adapt to new tools, processes, and feedback in a fast-paced, high-volume environment.
Experience:TravelE-commerceHospitalityBPOContact center
Skills:Customer focusCommunicationProblem-solvingCalm under pressureTime managementAdaptabilityReliabilityConfidentialityTeam collaboration
Languages:EnglishHindi
Tech Stack:Contact centerCRMTicketing systemsChatEmailPhone

Company Brief

Agoda
Agoda operates a global online travel booking platform offering hotels, vacation rentals, flights, and other travel services. It provides price comparison, deals, and booking management for leisure and business travelers worldwide.
Industry: TravelTech
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Singapore, Singapore
Founded: 2005
Glassdoor
Glassdoor: 3.8
WebsiteLinkedIn