Associate Manager - Marketplace Operations

Majid Al Futtaim
Egypt
Workplace: OnsiteFull timeFunction: Software EngineeringExperience: 3-5 yearsEducation: bachelorsSkills: ["Communication","Problem-solving","Customer service","Analytical","Attention to detail"]

Lead and support seller experiences on Majid Al Futtaim's marketplace by guiding account setup, product listings, and order management while resolving seller inquiries and disputes. Educate sellers on platform policies, execute SOPs to streamline processes, and provide insights through regular reporting on performance and issue resolution.

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Majid Al Futtaim
Majid Al Futtaim
3 months ago

Associate Manager - Marketplace Operations

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Lead and support seller experiences on Majid Al Futtaim's marketplace by guiding account setup, product listings, and order management while resolving seller inquiries and disputes. Educate sellers on platform policies, execute SOPs to streamline processes, and provide insights through regular reporting on performance and issue resolution.
Location: Egypt
Workplace: Onsite
Employment Type: Full time
Job Function: Software Engineering
Seniority: Manager level

Key Responsibilities

  • •Provide timely and comprehensive assistance to sellers via email, phone, and chat regarding account setup, product listing, order management, payment issues, and general inquiries.
  • •Investigate and resolve seller concerns, complaints, and disputes, ensuring positive resolutions for both seller and customer.
  • •Contribute to root cause analysis in escalation management to prevent recurring issues.
  • •Educate sellers on platform policies, procedures, and best practices to ensure compliance and optimize their selling experience.
  • •Prepare and present reports on seller performance, issue resolution metrics, and process efficiency.

Key Requirements

  • •Bachelor’s degree in E-Commerce or Business Administration or related field.
  • •3-5 years of working experience in seller support, customer support, operations or seller experience.
  • •Preferably 3+ years in the retail/e-Commerce business or closely related industry.
  • •Strong communication skills for assisting sellers via email, phone and chat, and ability to resolve issues.
  • •Experience implementing SOPs, process improvements and reporting on performance metrics.
Experience:3-5 yearsE-commerceRetailMarketplace
Education:Bachelor's
Skills:CommunicationProblem-solvingCustomer serviceAnalyticalAttention to detail
Languages:English

Company Brief

Majid Al Futtaim
Emirati-owned diversified lifestyle conglomerate operating shopping malls, retail (including Carrefour franchise), leisure, hotels, and real estate across the Middle East, Africa and Asia, serving hundreds of millions of customers annually.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Dubai, United Arab Emirates
Founded: 1992
Glassdoor
Glassdoor: 3.5
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