Consumer Credits Business Operations Project Intern (Global Payment) - 2026 Start (BS/MS)

ByteDance
Mexico City
Workplace: OnsiteInternshipFunction: Business OperationsSkills: ["Analytical thinking","Structured thinking","Detail-oriented","Independent work","Cross-functional collaboration","Written communication","Verbal communication","Project execution"]

Join the Consumer Credits team to support a business-side end-to-end audit of the BNPL customer journey in Mexico. You’ll identify friction points and process gaps across onboarding, purchase, repayment, collections, and customer support, then translate findings into an actionable improvement map. Work cross-functionally with product and operations teams, using call recordings, operational data, customer feedback, and process documentation to deliver evidence-based recommendations.

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FursaFursa
ByteDance
ByteDance
1 month ago

Consumer Credits Business Operations Project Intern (Global Payment) - 2026 Start (BS/MS)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 30 days agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Join the Consumer Credits team to support a business-side end-to-end audit of the BNPL customer journey in Mexico. You’ll identify friction points and process gaps across onboarding, purchase, repayment, collections, and customer support, then translate findings into an actionable improvement map. Work cross-functionally with product and operations teams, using call recordings, operational data, customer feedback, and process documentation to deliver evidence-based recommendations.
Location: Mexico City
Workplace: Onsite
Employment Type: Internship
Job Function: Business Operations
Seniority: Intern level

Key Responsibilities

  • •Conduct a structured review of the full BNPL customer lifecycle from onboarding and purchase to repayment, collections, and support interactions
  • •Identify and document product experience pain points (payment UX, reminders, notifications, and self-service flows)
  • •Analyze agent scripts, escalation paths, call quality, and BPO/CS operating procedures to find gaps and improvement areas
  • •Synthesize findings into a detailed, actionable improvement map across product, operations, collections, and customer support
  • •Collaborate with product, operations, collections, and CS teams to validate findings and support implementation using evidence from data and documentation

Key Requirements

  • •Currently enrolled in a Bachelor's or Master's degree program in Business Administration, Industrial Engineering, Finance, Economics, or a related field
  • •Strong analytical skills to break down complex processes into clear, actionable components
  • •Detail-oriented ability to identify patterns and issues across qualitative and quantitative information
  • •Comfortable working with operational processes, user journeys, and process documentation
  • •Proficient in Excel/Google Sheets and presentation tools (PowerPoint/Google Slides) with strong written and verbal communication
Experience:FintechPaymentsLendingBNPLOperationsConsultingProcess improvementCustomer experienceService designCollectionsCustomer supportBPO
Education:
Skills:Analytical thinkingStructured thinkingDetail-orientedIndependent workCross-functional collaborationWritten communicationVerbal communicationProject execution
Tech Stack:ExcelGoogle SheetsPowerPointGoogle SlidesSQLPythonBI tools

Company Brief

ByteDance
Develops consumer internet and content platforms, including TikTok and other apps for short-form video, news, and entertainment. It also builds advertising, commerce, and creator tools that connect audiences, brands, and publishers across global markets.
Industry: Digital Media
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Headquarters: Beijing, China
Founded: 2012
WebsiteLinkedIn