Customer Care Representative - Campbell River, BC (Campbell River, Canada)

Sonova
Canada
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Communication","Customer service","Relationship building","Problem-solving","Willingness to learn"]

Provide exceptional customer service at a Connect Hearing clinic in Campbell River, handling inquiries in person, by phone, and email. Schedule appointments and organize clinic files, maintain client accounts, and support third-party billing with insurance companies. Assist with cleanings and minor in-clinic device repairs (training provided) while traveling to other clinics as needed. Report to the Regional Clinic Manager and help ensure a smooth client experience.

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FursaFursa
Sonova
Sonova
13 hours ago

Customer Care Representative - Campbell River, BC (Campbell River, Canada)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Provide exceptional customer service at a Connect Hearing clinic in Campbell River, handling inquiries in person, by phone, and email. Schedule appointments and organize clinic files, maintain client accounts, and support third-party billing with insurance companies. Assist with cleanings and minor in-clinic device repairs (training provided) while traveling to other clinics as needed. Report to the Regional Clinic Manager and help ensure a smooth client experience.
Location: Canada
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Deliver exceptional customer service in person, over the phone, and by email.
  • •Schedule appointments and organize clinic files for Hearing Care Professionals.
  • •Manage and maintain client accounts while building relationships.
  • •Work with insurance companies to support third-party billing operations.
  • •Assist with cleanings and minor in-clinic device repairs (training provided).

Pay and Benefits

Perks:Health InsurancePaid Leave

Key Requirements

  • •Provide strong communication and customer service skills in a fast-paced clinic environment.
  • •Experience with, or interest in, working on and reconciling accounts receivable.
  • •Maintain client accounts and build relationships with a service-first attitude.
  • •Available to travel to other clinics as needed.
  • •Willingness to learn if you don’t meet every criteria.
Skills:CommunicationCustomer serviceRelationship buildingProblem-solvingWillingness to learn

Company Brief

Sonova
Designs, manufactures, and distributes hearing care solutions including hearing aids, cochlear implant accessories, and wireless communication devices, serving audiologists and consumers worldwide through clinics, retail networks, and distribution partners.
Industry: Medical Devices
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Stäfa, Switzerland
Founded: 1947
Website