Lithic

4 weeks ago

Senior Dispute Analyst

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 10 minutes agoStatus: Live

Job Summary

Lead end-to-end disputes operations for card chargebacks, owning SOPs, analyzing trends, and driving automation-enabled improvements in a fintech risk and compliance team. You’ll supervise complex edge cases, mentor junior analysts, and collaborate with Product and Engineering to shape investigation tooling, while ensuring regulatory alignment and defensible processes.

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

•Own the end-to-end disputes lifecycle: intake, investigation, chargeback processing, and dispute resolution.
•Author, maintain, and continuously improve the dispute SOPs across every stage, ensuring content reflects current consumer protection regulations, network dispute rules, and operational realities.
•Test, deploy, and tune agentic investigation solutions across the disputes workflow, including skill orchestration, arbitration automation, and automation tuning, to compress per-case handling time without sacrificing quality.
•Document investigative context and develop the skills and prompts that allow agentic tooling to handle routine filing, statement generation, and representment volume.
•Handle complex dispute scenarios, edge cases, and pre-arbitration and arbitration exceptions where outcomes depend on judgment and argumentation.

Pay and Benefits

Salary: 65,000 - 110,000 annually

Perks:Paid LeaveHealth InsuranceVisionDental401kParental LeaveCashback

Key Requirements

•Deep, hands-on experience managing card disputes and chargebacks with knowledge of consumer protection regulations and card network dispute rules across the lifecycle.
•Track record of owning discrete risk or operations programs end to end, including authoring SOPs and defining governing metrics.
•Judgment in handling complex disputes, edge cases, and arbitration scenarios.
•Comfort building, testing, and tuning automation or AI-assisted workflows and translating them into operational capacity.
•Strong analytical skills with ability to synthesize data into trends and actionable insights.

Experience:FintechCard issuingPayments

Skills:CommunicationLeadershipProblem-solving

Languages:English

Tech Stack:SQLLLMAIAutomationAPIs

Company Brief

Lithic

Provides card issuing, payments, and risk infrastructure via APIs for platforms and businesses. Lithic enables programmatic virtual and physical card issuance, transaction processing, and fraud controls to embed payments into software products.

Industry: Fintech Infrastructure

Company Size: Medium (51 to 250 employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series C

Headquarters: San Francisco, United States

Founded: 2014

Website LinkedIn

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Lithic

4 weeks ago

Senior Dispute Analyst

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 10 minutes agoStatus: Live

Job Summary

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

•Own the end-to-end disputes lifecycle: intake, investigation, chargeback processing, and dispute resolution.
•Author, maintain, and continuously improve the dispute SOPs across every stage, ensuring content reflects current consumer protection regulations, network dispute rules, and operational realities.
•Test, deploy, and tune agentic investigation solutions across the disputes workflow, including skill orchestration, arbitration automation, and automation tuning, to compress per-case handling time without sacrificing quality.
•Document investigative context and develop the skills and prompts that allow agentic tooling to handle routine filing, statement generation, and representment volume.
•Handle complex dispute scenarios, edge cases, and pre-arbitration and arbitration exceptions where outcomes depend on judgment and argumentation.

Pay and Benefits

Salary: 65,000 - 110,000 annually

Perks:Paid LeaveHealth InsuranceVisionDental401kParental LeaveCashback

Key Requirements

•Deep, hands-on experience managing card disputes and chargebacks with knowledge of consumer protection regulations and card network dispute rules across the lifecycle.
•Track record of owning discrete risk or operations programs end to end, including authoring SOPs and defining governing metrics.
•Judgment in handling complex disputes, edge cases, and arbitration scenarios.
•Comfort building, testing, and tuning automation or AI-assisted workflows and translating them into operational capacity.
•Strong analytical skills with ability to synthesize data into trends and actionable insights.

Experience:FintechCard issuingPayments

Skills:CommunicationLeadershipProblem-solving

Languages:English

Tech Stack:SQLLLMAIAutomationAPIs

Company Brief

Lithic

Industry: Fintech Infrastructure

Company Size: Medium (51 to 250 employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series C

Headquarters: San Francisco, United States

Founded: 2014

Website LinkedIn