Emirati Talent - Customer Service Coordinator - City Center Mirdif

Majid Al Futtaim
Dubai
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 2+ yearsEducation: high_schoolSkills: ["Customer service","Communication","Problem-solving","Professionalism","Service orientation"]

Coordinate day-to-day operations of the Customer Service Information Desk at City Center Mirdif, ensuring smooth customer support across phone and in-person inquiries. Maintain knowledge of mall services, amenities, store locations, and promotional activities, and assist guests with directions and event information. Handle and resolve customer complaints professionally, execute the Gift Card program, and ensure payment handling follows established policies and service-level agreements.

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Majid Al Futtaim
Majid Al Futtaim
1 day ago

Emirati Talent - Customer Service Coordinator - City Center Mirdif

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 21 hours agoStatus: Live

Job Summary

Coordinate day-to-day operations of the Customer Service Information Desk at City Center Mirdif, ensuring smooth customer support across phone and in-person inquiries. Maintain knowledge of mall services, amenities, store locations, and promotional activities, and assist guests with directions and event information. Handle and resolve customer complaints professionally, execute the Gift Card program, and ensure payment handling follows established policies and service-level agreements.
Location: Dubai
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Maintain up-to-date knowledge of AMBU operating assets, including services, amenities, store locations, mall layout, and ongoing or upcoming promotions.
  • •Ensure smooth day-to-day operations of the Customer Service Information Desk under the direction of the Supervisor and Team Leader, following established processes and procedures.
  • •Assist customers with directions and information on ongoing/upcoming mall promotional activities, and answer queries on the phone or in person.
  • •Handle and resolve customer complaints in accordance with established policies, procedures, and service-level agreements, with courtesy and professionalism.
  • •Execute the Gift Card program for assigned operating assets and ensure customer service team payment handling follows prescribed policies and procedures.

Key Requirements

  • •High school diploma or equivalent required.
  • •2+ years’ work experience in Customer Service in a reputed shopping centre or luxury hotel environment in GCC or abroad.
  • •Ability to maintain up-to-date knowledge of mall services, amenities, stores, layout, and promotional activities.
  • •Experience supporting customers at an information desk via phone and in person.
  • •Ability to handle and resolve customer complaints according to customer service policies and procedures.
Experience:2+ yearsCustomer serviceShopping centreLuxury hotelsGCC
Education:High School
Skills:Customer serviceCommunicationProblem-solvingProfessionalismService orientation

Eligibility

Nationality:UAE National

Company Brief

Majid Al Futtaim
Emirati-owned diversified lifestyle conglomerate operating shopping malls, retail (including Carrefour franchise), leisure, hotels, and real estate across the Middle East, Africa and Asia, serving hundreds of millions of customers annually.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Dubai, United Arab Emirates
Founded: 1992
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Glassdoor: 3.5
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