Sutherland

2 weeks ago

Customer Insurance Benefits Advisor

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Serve as the point of contact for inbound calls and customer inquiries related to dental health insurance products and services. Provide accurate information on benefits, claims, and policy administration across multiple systems with minimal oversight, while processing payments, maintaining accounts, and supporting documentation for internal partners. Deliver thorough, clear, and concise responses, protecting customer privacy and resolving issues with empathy and professionalism.

Location: Jamaica

Workplace: Onsite

Employment Type: Full time

Job Function: Insurance & Actuarial

Seniority: Entry level

Key Responsibilities

•Answer inbound calls and provide exceptional customer service to patients and healthcare customers.
•Respond to inquiries about dental health insurance products and services, including processing payments and general account maintenance.
•Compile accurate information on benefits, claims, and policy administration from multiple systems and product types.
•Protect customers’ privacy and provide empathetic, professional support while resolving customer issues.
•Create appropriate detailed documentation for internal cross-functional business partners.

Pay and Benefits

Perks:Health InsuranceLife InsurancePaid TrainingPaid LeaveCommuter BenefitsMedical SuiteMeal Allowance

Key Requirements

•Be 18 years or older.
•Have 3-4 CXC/GCE/City & Guilds subjects including English Language, or a U.S. high school diploma or GED (with proof).
•Have a valid government issued ID, TRN, and NIS card.
•Be able to pass a criminal background check and drug test as needed.
•Have flexible availability to work any day and assigned shifts, including weekends and public holidays.

Experience:BPOCustomer serviceInsurance

Education:High School

Skills:Customer serviceEmpathyCommunicationAttention to detailProblem-solving

Languages:English

Tech Stack:CRMMicrosoft OfficeOutlookWordExcelChat

Company Brief

Sutherland

Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Funding: Private Equity Backed

Headquarters: Pittsford (Rochester), NY, United States

Founded: 1986

Glassdoor: 3.5

Website LinkedIn Glassdoor

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Sutherland

2 weeks ago

Customer Insurance Benefits Advisor

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: Jamaica

Workplace: Onsite

Employment Type: Full time

Job Function: Insurance & Actuarial

Seniority: Entry level

Key Responsibilities

•Answer inbound calls and provide exceptional customer service to patients and healthcare customers.
•Respond to inquiries about dental health insurance products and services, including processing payments and general account maintenance.
•Compile accurate information on benefits, claims, and policy administration from multiple systems and product types.
•Protect customers’ privacy and provide empathetic, professional support while resolving customer issues.
•Create appropriate detailed documentation for internal cross-functional business partners.

Pay and Benefits

Perks:Health InsuranceLife InsurancePaid TrainingPaid LeaveCommuter BenefitsMedical SuiteMeal Allowance

Key Requirements

•Be 18 years or older.
•Have 3-4 CXC/GCE/City & Guilds subjects including English Language, or a U.S. high school diploma or GED (with proof).
•Have a valid government issued ID, TRN, and NIS card.
•Be able to pass a criminal background check and drug test as needed.
•Have flexible availability to work any day and assigned shifts, including weekends and public holidays.

Experience:BPOCustomer serviceInsurance

Education:High School

Skills:Customer serviceEmpathyCommunicationAttention to detailProblem-solving

Languages:English

Tech Stack:CRMMicrosoft OfficeOutlookWordExcelChat

Company Brief

Sutherland

Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Funding: Private Equity Backed

Headquarters: Pittsford (Rochester), NY, United States

Founded: 1986

Glassdoor: 3.5

Website LinkedIn Glassdoor