OKX

2 months ago

Product Operations Manager / Director, Institutional Product

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Last checked: 2 hours agoStatus: Live

Job Summary

Senior Operations Manager to own and elevate the operational backbone of OKX’s institutional business (Custody, Brokerage, FD Broker, CaaS, RBAC, KYC, Market Making programs, and Fees). Build durable, instrumented operating systems, leverage data and AI-assisted tooling to surface gaps, codify methodologies, and drive measurable improvements in SLA, efficiency, and revenue, as a high-influence individual contributor without direct reports.

Location: Singapore

Workplace: Onsite

Employment Type: Full time

Job Function: Business Operations

Seniority: Director level

Key Responsibilities

•Own and run daily operations across multiple institutional business lines — Custody, Brokerage, FD Broker, CaaS, RBAC, KYC, incentive programs, and Fees — coordinating with RMs, sales, product, compliance, and risk with SLA discipline.
•Identify operational gaps and growth opportunities using data analytics and AI-assisted workflows, translating findings into concrete optimization and automation initiatives with measurable impact on SLA, error rate, ticket volume, and client experience.
•Design scalable operational frameworks for complex institutional scenarios: client incentive programs, fee tier and rebate administration, RBAC change requests, custody onboarding/withdrawal workflows, and cross-jurisdictional regulatory adherence (HK/SG/EU/US).
•Drive incremental and strategic optimization in parallel — ship small improvements continuously while owning a longer-term ops roadmap that compounds operational leverage and revenue growth.
•Build and deliver structured training for RMs and institutional clients on product mechanics, operational SOPs, and self-serve tooling; act as the methodology owner whose playbooks are adopted by the broader team.

Key Requirements

•6+ years of operations experience in institutional financial services, crypto exchange, prime brokerage, or fintech — with hands-on ownership of at least two of: custody, brokerage, KYC/KYB, Incentive programs
•Demonstrated ability to operate as an individual contributor with high influence — able to align product, sales, compliance, and risk on operational changes without formal authority
•Strong data fluency: comfortable with building dashboards, and using AI tooling (LLM workflows, automation agents, no-code/low-code platforms) to streamline and scale operations at meaningful volume
•Track record of identifying operational gaps, designing scalable solutions, and shipping measurable improvements — with concrete evidence of methodologies you have authored and that were adopted by your team
•Proven stakeholder management across written channels (email, Telegram, internal portals) with institutional counterparties; comfortable navigating high-stakes interactions under time pressure

Experience:6+ yearsCryptocurrencyInstitutional financeFintechCrypto exchange

Skills:Stakeholder managementCommunicationAnalytical thinkingProblem-solvingCross-functional collaboration

Languages:English

Tech Stack:SQLDashboardsLLMNo-codeLow-codePython

Company Brief

OKX

Global cryptocurrency exchange and Web3 technology provider offering spot and derivatives trading, custody, wallet services, and blockchain infrastructure to retail and institutional users worldwide.

Industry: Trading Platforms

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: Victoria, Seychelles

Founded: 2017

Website LinkedIn

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OKX