Customer Support Representative

Eaton
Budapest, Cairo
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Experience: 1-3 yearsEducation: bachelorsSkills: ["Strong communication","Customer service attitude","Attention to details","Punctuality","Problem-solving"]

Provide commercial customer support for a portfolio of project-business customers across EMEA, handling inquiries via phone, chat, email, and case management tools. Own order management tasks including order entry, price checks, clearing, and compliant order processing. Coordinate delivery and billing across multiple product lines, manage complaints, and support pre-/post-sales service needs such as returns, repair/calibration requests, product changes, and invoicing/contract administration.

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Eaton
Eaton
3 weeks ago

Customer Support Representative

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Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Provide commercial customer support for a portfolio of project-business customers across EMEA, handling inquiries via phone, chat, email, and case management tools. Own order management tasks including order entry, price checks, clearing, and compliant order processing. Coordinate delivery and billing across multiple product lines, manage complaints, and support pre-/post-sales service needs such as returns, repair/calibration requests, product changes, and invoicing/contract administration.
Location: Budapest, Cairo
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Handle customer and internal inquiries via phone, chat, and email, and manage cases in a case management tool.
  • •Perform order management tasks including order entry, price checking, and order clearing in line with Eaton policies.
  • •Manage complaint handling and coordinate delivery and billing, including sequencing of project orders across multiple product lines.
  • •Provide pre-sales and post-sales service support such as end-to-end order status management, repair/calibration requests, product changes, and returns.
  • •Support sales functions with customer service requests including accounts receivable collections, invoicing requirements, contract issues/administration, or lease administration.

Pay and Benefits

Perks:Learning Budget

Key Requirements

  • •Bachelor’s degree (BSC/BA).
  • •1-3 years of experience in customer support.
  • •English knowledge at a minimum B2 level.
  • •Basic MS Office knowledge.
  • •Basic SAP/Oracle knowledge or familiarity with a case management tool is advantageous.
Experience:1-3 years
Education:Bachelor's
Skills:Strong communicationCustomer service attitudeAttention to detailsPunctualityProblem-solving
Languages:English
Tech Stack:MS OfficeSAPOracleCase Management Tool

Company Brief

Eaton
Designs, manufactures, and distributes electrical components, power management systems, and industrial equipment for energy, aerospace, vehicle, and industrial markets worldwide, focusing on efficiency, safety, and sustainability.
Industry: Industrial Machinery
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dublin, Ireland
Founded: 1911
WebsiteLinkedIn