Customer Success Manager - Denver

DataDog
Denver
Workplace: HybridFull timeUSD 86,000 - 118,000 annuallyFunction: Customer Success & Account ManagementExperience: 5-7 yearsSkills: ["Communication","Relationship-building","Negotiation","Problem-solving","Collaboration"]

A customer success manager responsible for onboarding, nurturing long-term relationships, and driving upsell/cross-sell within existing accounts. Partners with sales, advises customers on leveraging Datadog, tracks usage to reduce renewal risk, and collaborates with Support, Product, Finance, and Legal to ensure value and adoption across a growing SaaS customer base.

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DataDog
DataDog
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Customer Success Manager - Denver

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Last checked: 11 hours agoStatus: Live

Job Summary

A customer success manager responsible for onboarding, nurturing long-term relationships, and driving upsell/cross-sell within existing accounts. Partners with sales, advises customers on leveraging Datadog, tracks usage to reduce renewal risk, and collaborates with Support, Product, Finance, and Legal to ensure value and adoption across a growing SaaS customer base.
Location: Denver
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Partner with the sales team to ensure smooth transition and onboarding experience
  • •Proactively build relationships with customers to create mutual trust
  • •Successfully carry-out the full-sales cycle for any growth opportunities in existing customer accounts
  • •Act as advisor to customers to ensure they’re leveraging the Datadog solution effectively
  • •Monitor and identify usage trends to uncover renewal risks and promote greater adoption rates

Pay and Benefits

Salary: USD 86,000 - 118,000 annually
Equity and Bonus:Equity
Perks:Health Insurance401kEquity

Key Requirements

  • •5-7 years of experience in a customer account facing role
  • •strong communication and attention to detail
  • •ability to build long-term relationships and drive visible impact
  • •experience negotiating contract terms and overcoming pricing objections for upsell/cross-sell
  • •comfortable in a fluid, solution-focused environment
Experience:5-7 yearsSaaS
Skills:CommunicationRelationship-buildingNegotiationProblem-solvingCollaboration
Languages:English
Tech Stack:MEDDICCommand of the Message

Company Brief

DataDog
Provides a cloud-native monitoring and observability platform that unifies metrics, traces, logs, and security signals to help engineering, operations, and security teams monitor and troubleshoot modern applications and infrastructure.
Industry: Developer Tools
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York, United States
Founded: 2010
Glassdoor
Glassdoor: 4.1
WebsiteLinkedIn