Customer Support Specialist

inDrive
Egypt
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Communication","Attention to detail","Accuracy","Professionalism"]

Handle inbound customer inquiries across phone, email, and chat, resolving issues quickly and efficiently. Process returns, exchanges, and customer complaints, while accurately maintaining interaction records and updating customer information in the CRM system. Collect and forward customer feedback to relevant departments and keep customers informed about the status of their inquiries, ensuring professional communication throughout.

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FursaFursa
inDrive
inDrive
14 hours ago

Customer Support Specialist

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Handle inbound customer inquiries across phone, email, and chat, resolving issues quickly and efficiently. Process returns, exchanges, and customer complaints, while accurately maintaining interaction records and updating customer information in the CRM system. Collect and forward customer feedback to relevant departments and keep customers informed about the status of their inquiries, ensuring professional communication throughout.
Location: Egypt
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Respond to customer inquiries via phone, email, and chat.
  • •Quickly resolve customer issues efficiently.
  • •Process returns, exchanges, and customer complaints.
  • •Maintain accurate records of each customer interaction.
  • •Update customer information in the CRM, collect feedback, and inform customers about inquiry status.

Key Requirements

  • •Excellent oral and written communication skills in English and Arabic.
  • •Ability to conduct dialogues politely and professionally.
  • •Ability to work with large volumes of information.
  • •Strong attention to detail and accuracy in documentation.
  • •Proficiency in PC and basic office programs, including working with CRM systems and specialized software.
Skills:CommunicationAttention to detailAccuracyProfessionalism
Languages:EnglishArabic
Tech Stack:CRMPCOffice programs

Company Brief

inDrive
A ride-hailing and mobility platform that lets passengers and drivers negotiate fares directly in real time. It also offers intercity travel, courier, and delivery services in multiple countries.
Industry: Mobility Platforms
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Mountain View, United States
Founded: 2013
WebsiteLinkedIn