NTT

3 months ago

BPO Supervisor

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 15 hours agoStatus: Live

Job Summary

Lead a team of outbound sales agents, driving daily/weekly/monthly revenue targets and KPI delivery. Coach and develop team members through side-by-side support, monitoring, and performance improvement plans. Manage operational execution including dialer and lead management adherence, resolve customer concerns, and analyze performance metrics. Act as a key client-facing contact and represent team performance in business reviews, implementing sales strategies and continuous improvement initiatives.

Location: Gurugram

Workplace: Onsite

Employment Type: Full time

Job Function: Product Management

Seniority: Manager level

Key Responsibilities

•Lead, manage, and develop outbound sales agents
•Drive daily/weekly/monthly sales targets and KPI delivery
•Conduct performance reviews, coaching sessions, and improvement plans
•Ensure adherence to dialer usage, lead management, and sales processes while supporting customer issue resolution
•Track, report, and analyze team performance metrics; forecast performance and implement corrective actions

Pay and Benefits

Perks:Health InsuranceVisionDentalEmployee AssistanceRetirementDisability

Key Requirements

•5+ years of sales experience
•2–3 years in a team leadership role
•Strong leadership and team management capability
•Deep understanding of sales KPIs and forecasting
•Analytical, data-driven decision-making with excellent coaching and mentoring skills

Experience:BPOTelecom

Skills:LeadershipCoachingMentoringCommunicationAnalytical thinking

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT