Team Leader - Front Office

Wasl
Abu Dhabi
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceSkills: ["Leadership","Coaching","Guest service","Operational management","Problem-solving"]

Lead day-to-day front office and guest service operations, ensuring best-in-class hospitality through coaching and developing associates. Oversee opening/closing, shift management, and service/safety standards, while monitoring guest satisfaction and associate performance through frequent checks. Assist with training, SOP updates, recruitment coordination, inventory/orders where applicable, and solve guest issues promptly and at the right level. Support reporting and maintenance activities and ensure cash handling procedures are followed.

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FursaFursa
Wasl
Wasl
1 day ago

Team Leader - Front Office

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Lead day-to-day front office and guest service operations, ensuring best-in-class hospitality through coaching and developing associates. Oversee opening/closing, shift management, and service/safety standards, while monitoring guest satisfaction and associate performance through frequent checks. Assist with training, SOP updates, recruitment coordination, inventory/orders where applicable, and solve guest issues promptly and at the right level. Support reporting and maintenance activities and ensure cash handling procedures are followed.
Location: Abu Dhabi
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Oversee operational execution of front office/guest service delivery and ensure guests are well cared for.
  • •Coach and develop team members while driving associate engagement and development.
  • •Run daily venue operations (opening/closing, manage shifts) without interfering with guest experience.
  • •Uphold service and safety standards, including guest satisfaction, and perform frequent performance/table checks.
  • •Assist with recruitment coordination, training, SOP updates, monthly reporting, and timely resolution of guest problems.

Key Requirements

  • •Coach and develop hospitality associates to deliver best-in-class guest service.
  • •Manage venue operations including opening/closing and shift execution while maintaining guest experience.
  • •Uphold operating procedures, service standards, and guest satisfaction metrics.
  • •Handle daily cash-handling and verify opening, running, and closing duties are completed.
  • •Participate in training and support recruitment coordination with HR involvement.
Skills:LeadershipCoachingGuest serviceOperational managementProblem-solving

Company Brief

Wasl
Wasl is a Dubai-based real estate developer and asset manager owning, developing and managing residential, commercial, retail, logistics and hospitality properties across the Emirate, focused on long-term property management and urban development.
Industry: Real Estate Development
Company Size: Enterprise (1,001+ employees)
Growth: Government & Public Sector
Funding: Government Funded
Headquarters: Dubai, United Arab Emirates
Founded: 2008
WebsiteLinkedIn