Senior Relationship Manager - Business Banking.RBG - TWC Partially Secured.Retail Banking Group

Mashreq
United Arab Emirates
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 5+ yearsEducation: mastersSkills: ["Interpersonal skills","Negotiation","Analytical skills","Teamwork","Work ethic"]

Manage and grow Trade & Working Capital (TWC) relationships for the Business Banking Division. Source new-to-bank customers and leads, take over relationships from other channels, and drive share of wallet and relationship revenue through cross-sell, deep-sell, and up-sell of bank products. Maintain portfolio quality through compliance, documentation, credit reviews, and ongoing monitoring while ensuring superior customer service.

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FursaFursa
Mashreq
Mashreq
3 days ago

Senior Relationship Manager - Business Banking.RBG - TWC Partially Secured.Retail Banking Group

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Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Manage and grow Trade & Working Capital (TWC) relationships for the Business Banking Division. Source new-to-bank customers and leads, take over relationships from other channels, and drive share of wallet and relationship revenue through cross-sell, deep-sell, and up-sell of bank products. Maintain portfolio quality through compliance, documentation, credit reviews, and ongoing monitoring while ensuring superior customer service.
Location: United Arab Emirates
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Manage existing and solicit new Trade & Working Capital (TWC) relationships to meet financial and non-financial objectives.
  • •Actively source new-to-bank customers and generate new business leads from walk-in customers; take over relationships originated or referred through other channels.
  • •Improve share of wallet and increase relationship revenue by cross-selling, deep-selling, and up-selling the bank’s complete range of products.
  • •Ensure portfolio quality through annual/periodic credit facility reviews, follow-up monitoring, and early rectification of credit-related issues.
  • •Adhere to compliance and regulatory policies (including KYC/AML) and maintain control aspects such as documentation, client visit/call reports, stock inspections, and credit checks.

Key Requirements

  • •5+ years of relevant experience in the local market with banking sales and service experience in relationship management.
  • •In-depth awareness of financial products and services and ability to stay current with digitization and technological advancements in operations.
  • •Strong interpersonal, negotiation, and analytical skills, with a positive attitude and ability to work as a team player.
  • •Ability to perform as a hands-on relationship manager delivering bank services/products timely to clients.
  • •MBA/CA or equivalent is preferred.
Experience:5+ yearsBankingRelationship managementTrade finance
Education:Master's
Skills:Interpersonal skillsNegotiationAnalytical skillsTeamworkWork ethic
Tech Stack:KYCAML

Company Brief

Mashreq
Mashreq Bank is a UAE-headquartered full-service bank offering retail, corporate, Islamic and digital banking, treasury, and capital markets services across the Middle East and internationally.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dubai, United Arab Emirates
Founded: 1967
Glassdoor
Glassdoor: 3.3
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