Morgtage Customer Service Specialist

Citizens Bank
United States
Workplace: OnsiteFull timeUSD 22+ hourlyFunction: Customer Support (Service Desk)Experience: 1+ yearsEducation: high_schoolSkills: ["Customer service"]

Coordinate mortgage lending operations to ensure applications are processed and credit is scored in line with policies. Review and improve operational systems and procedures for the mortgage lending function. Handle key steps across processing, underwriting, closing, and post-closing, collaborating with partners such as legal services. Supervise borrowers, brokers, and internal partners to deliver customer needs and service targets.

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Citizens Bank
Citizens Bank
1 week ago

Morgtage Customer Service Specialist

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Source: Company careers pageValidated by: Fursa AI
Last checked: 19 hours agoStatus: Live

Job Summary

Coordinate mortgage lending operations to ensure applications are processed and credit is scored in line with policies. Review and improve operational systems and procedures for the mortgage lending function. Handle key steps across processing, underwriting, closing, and post-closing, collaborating with partners such as legal services. Supervise borrowers, brokers, and internal partners to deliver customer needs and service targets.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Coordinate mortgage lending operations, including processing applications and scoring credit, to ensure compliance with policies and guidelines.
  • •Review, analyze, and modify operational systems and procedures for the mortgage lending function.
  • •Perform mortgage operations such as processing, underwriting, closing, and post-closing, coordinating with other functional areas.
  • •Supervise borrowers, brokers, and internal partners to deliver services and meet customer needs.

Pay and Benefits

Salary: USD 22 hourly
Perks:Health InsuranceDentalPaid LeaveTuition Assistance401kEquity

Key Requirements

  • •One or more years of customer service or sales experience.
  • •High School/GED.
  • •Ability to work a primarily Monday-Friday schedule (1st shift).
  • •Willingness to complete initial training during the first 8 weeks of training hours.
  • •Experience coordinating customer-facing service activities in a call-center or customer support setting.
Experience:1+ years
Education:High School
Skills:Customer service

Company Brief

Citizens Bank
Regional bank offering retail and commercial banking, mortgage lending, wealth management, and payment services to individuals and businesses across the United States.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Providence, United States
Founded: 1828
Website