Foodics

6 months ago

Customer Support Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Customer Support Specialist at Foodics provides first-line support for client inquiries regarding Foodics products, handles inquiries through multiple channels, documents interactions in CRM, and trains clients on product usage. You escalate to the right teams to resolve issues, report daily events to leaders, and maintain service quality while working on-site in Khobar.

Location: Al Khobar

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Handle and provide the correct answers for client inquiries received at the center of excellence.
•Escalate and follow up with concerned teams with Foodics in case any support is needed from their side until reaching case resolution.
•Document communication logs into our CRM and ticketing systems with accuracy.
•Train clients on using Foodics products using multiple virtual channels.
•Report daily events to team leaders and highlight areas where more attention may be needed.

Pay and Benefits

Perks:Learning StipendEquityAnnual Bonus

Key Requirements

•Bachelor’s degree in any major (Preferred)
•0 - 1 year of experience in call center or customer service roles
•High fluency in English language, especially speaking and communicating verbally (Must)
•Excellent typing skills (Must)
•Flexible to work in different shifts in Khobar - On-site (Must)

Experience:0SaaSInformation Technology and Services

Education:Bachelor's

Skills:CommunicationProblem-solvingTeamworkMultitaskingCustomer service

Languages:English

Company Brief

Foodics

Provides a cloud-based POS and restaurant management platform for F&B businesses, offering order management, inventory, analytics, payments, and integrations to help restaurants, cafes, and chains run operations and grow revenue across the Middle East and beyond.

Industry: Restaurants & Food Service

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Funding: Series D

Headquarters: Riyadh, Saudi Arabia

Founded: 2014

Website LinkedIn

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Foodics

6 months ago

Customer Support Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Location: Al Khobar

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Handle and provide the correct answers for client inquiries received at the center of excellence.
•Escalate and follow up with concerned teams with Foodics in case any support is needed from their side until reaching case resolution.
•Document communication logs into our CRM and ticketing systems with accuracy.
•Train clients on using Foodics products using multiple virtual channels.
•Report daily events to team leaders and highlight areas where more attention may be needed.

Pay and Benefits

Perks:Learning StipendEquityAnnual Bonus

Key Requirements

•Bachelor’s degree in any major (Preferred)
•0 - 1 year of experience in call center or customer service roles
•High fluency in English language, especially speaking and communicating verbally (Must)
•Excellent typing skills (Must)
•Flexible to work in different shifts in Khobar - On-site (Must)

Experience:0SaaSInformation Technology and Services

Education:Bachelor's

Skills:CommunicationProblem-solvingTeamworkMultitaskingCustomer service

Languages:English

Company Brief

Foodics

Industry: Restaurants & Food Service

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Funding: Series D

Headquarters: Riyadh, Saudi Arabia

Founded: 2014

Website LinkedIn